Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Norfolk, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Came to this location yesterday for a pickup order and the customer service was non-existent. From the moment I walked in I was not greeted by anyone and had to listen to an employee telling a customer (maybe a friend) about her "baby daddy" and how he likes to smoke his cigarettes in the car. I ended up walking out after waiting 10 minutes without a single "How can I help you?" or "Are you picking up?" while having to listen to non work appropriate conversations. Will not return to this location.
LI
Leslie Ingram
Sep 18, 2026
1.0
The location is terrible. Not enough parking and the employees are rude. I’ve gone to this place twice and I will not go back.
VS
Veronica Stroh
Aug 22, 2026
1.0
Sucks to say because it's so close to our house and it's nice to not have to drive 10 minutes. But the employees always feel like they are checked out, and 9/10 times the coffee is sour and undrinkable. I'm not sure if the location has dirty equipment or what but it has not been a one-off thing.
MW
Myya Wala
Aug 19, 2026
5.0
I come every day and I finally got to ask the girl her name , her name is Rayonna she is very professional very patient when you need time and she move very quick. Every time I come she’s always jolly and happy smile on her face like she wants to work no matter how early it is and always make sure my order is correct. I know I can count on her to make my day . We need more like her
MW
Max Wright
Aug 15, 2026
5.0
TLDR: If you tried them when they first opened, and didn’t like it, give them a chance again. I stuck with them and they have gotten better with some things. Drinks have improved drastically, food is still a growth point.
Overall I’m very pleased with this Dunkin now. To be honest, there were issues when they first opened, growing pains that were obvious with poor drink orders or under trained staff along with staff that seemed like they couldn’t be bothered. In those months, I’ve continued to give this Dunkin a chance because the service has improved every single time even if on occasion my drink is a little inconsistent. But I would say even that has improved drastically. I really enjoy making this stop as part of my weekly routine, even if I just go once. And make sure you tip the workers! They be flying most mornings (esp when I messed up and woke up late but still felt the undeniable pull for coffee), and they are kind and patient people just trying to make a living, in my experience, and they have always had my order ready quick and have always remade with care if needed (which only happened twice when they first opened — again growing pains). My only gripe? I am weary of ordering food here still since that seems to still be a growth point for them (I.e. unmelted cheese, wrong food order), if I’m in a hurry and need to eat, I say a prayer. But even that is like 60/40 split of right to wrong. Like I said, growth point. Give it another try, and get their cold brew! So good with a little cream and flavor :)
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