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Chick-fil-A

4.3
(2,589 reviews)

About

Fast Food RestaurantChicken RestaurantCatererFamily Style RestaurantRestaurant Delivery ServiceBreakfast RestaurantChick-fil-A
Welcome to your Norfolk Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy our limited-time Chicken & Waffles and other Chick-fil-A® favorites, including our Chick-fil-A® Chicken Sandwich and Chick-fil-A Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our new Cream Cold Brew. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Chick-fil-A
1501 Premium Outlets Blvd, Norfolk, VA
23502, United States

Hours

Monday6:00 AM - 10:00 PM
Tuesday6:00 AM - 10:00 PM
Wednesday6:00 AM - 10:00 PM
Thursday6:00 AM - 10:00 PM
Friday6:00 AM - 10:00 PM
Saturday6:00 AM - 10:00 PM
SundayClosed
11/26/20266:00 AM - 10:00 PM
11/27/20266:00 AM - 10:00 PM
12/24/20266:00 AM - 10:00 PM
12/25/20266:00 AM - 10:00 PM
12/31/20266:00 AM - 10:00 PM
1/1/20276:00 AM - 10:00 PM

Menu

1 menu · 78 items

Explore offerings from Chick-fil-A on 1501 Premium Outlets Blvd in Norfolk, with popular breakfast, entrées, salads, and sides available at this location.

Chick-fil-A Menu

78 items

Reviews

4.3
2,589 reviews
5 stars
1,731
4 stars
375
3 stars
158
2 stars
104
1 star
221
  • DK
    Donovan Kesler
    4 days ago
    3.0
    I have been eating at this location since it opened. No issues until recently with the new mobile line. I have never seen chick fil a make such an error. This needs to go back to two service lines or I will not longer frequent this location.
  • RK
    Renee Kendrick
    6 days ago
    3.0
    At this location they have a lane for Mobil app only while the drive thru line is out in the street! 1out of 10 cars go in the mobile lane! Need 2 drive thru lanes!!!
  • HK
    Hello Kitty
    Sep 28, 2026
    1.0
    This was my first time visiting this Chick-fil-A location, and unfortunately, it will also be my last. The staff members I dealt with that night were rude, the service was extremely unorganized, and the food was disappointing. I placed a mobile order for our food, and when we arrived, we asked if we could purchase a bag of ice separately and pay cash for it. The employee apparently didn’t hear us and added the ice to the mobile order instead, which was completely fine. As we were getting closer to the window, another employee came up to the car and very rudely told us they couldn’t give us the bag of ice because they didn’t have enough. I told her that was fine, and she told us to pull forward so we could receive a refund. We sat there waiting, and at least three different employees came up to the car asking us what the issue was. Each time, we explained that we were simply waiting for a refund for the ice because we were told they couldn’t give it to us. One employee asked if we paid cash, and we explained that no, the ice had been added to the mobile order. After sitting there for what felt like 15–20 minutes, holding up the line and still getting nowhere, we eventually left. To make matters worse, the food wasn’t good either. The fries were soggy, cold, and the portion was extremely small. The nuggets were unusually large, chewy, gooey, and soggy to the point that I had to cut them. The food overall didn’t taste fresh at all. The lemonade was watery and way too tart. We ended up not eating the food. I called the store afterward and spoke with the manager, who told me that the owner has a policy stating that once you leave the property, you can no longer receive a refund. I specifically asked if that included the bag of ice that we NEVER received, and she told me yes. So apparently, even if you pay for an item and they don’t give it to you, you cannot receive your money back once you leave the premises. The only solution I was offered was to come all the way back to the same location and have the food remade. After the rude service and experience we already had, I have absolutely no desire to return to this location. So now I’m out the money for food we couldn’t eat AND an item I paid for and never received. This was honestly one of the worst Chick-fil-A experiences I’ve ever had in this area. I will not be returning to this location.
  • KS
    katelyne spicer
    Sep 25, 2026
    1.0
    Closed a drive thru lane for mobile orders only. Worst service I've ever had here. I can't order online when I'm driving. That's why it's a DRIVE THRU! cuz I'm in my car and traveling. It's no longer a quick service. The line is backed up to the main street, people can't park or get out of their parking spots. It's blocking people from getting to other restaurants in the same parking lot. It's absolutely awful. I don't like chick fi let enough to ever deal with this again. Go back to to 2 drive thru lanes. The inside area was also backed up cuz no one wanted to sit in line. Also they gave me crushed up fries from the bottom of the bin. They weren't even waffle fries at this point.
  • AW
    Angela Wolfe
    Sep 19, 2026
    2.0
    Food was hot 🔥 that was a plus but however the fact that the line is now stretched to the street because of somebody bright idea of making it only one drive thru lane and only one mobile lane is ridiculous..... The whole right lane stays empty as the left drive thru lane stays stretched to the street.... Nobody could get inside the parking lot to park and go inside until the drive thru line moved.... And nobody can get out of their parking spot until the drive thru line moved.... This is a major headache... I've heard so many customers in line complain and I hope they all voice their opinions on the reviews... If your looking to stay stuck in line at chic fa le this would be the place to go.... Meanwhile the lobby filled up with so many people because nobody wanted to sit in the long line stretched to the street outside of the parking lot ridiculous idea....also an employee told me they wanted to cut down on needing so many employees.... Well that's 2 bright ideas that ain't going too well cause now your gonna need double the employees inside cause nobody is gonna wanna sit in the outrageously long line .... I'm sitting n watching the drive thru line right now as the mobile line is empty ... Go back to the drawing board for this one buddy...one star for that idea chic fa le makes enough money off of us to pay as many employees as needed....smh while the rich get rich the poor suffer

Frequently Asked Questions About Chick-fil-A

What time does Chick-fil-A open and close?

Chick-fil-A hours vary by location. Most restaurants are open Monday through Saturday from 6:30 AM to 10:00 PM. All Chick-fil-A locations are closed on Sundays.

Does Chick-fil-A offer curbside pickup?

Yes! Order through the Chick-fil-A App and select "Curbside Pickup" at checkout for a fast and contactless experience.

Brand Certified Facts from Chick-fil-A

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Certified October 04, 2026Yext Knowledge Graph
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