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Chick-fil-A

4.3
(2,524 reviews)

About

Fast Food RestaurantChicken RestaurantCatererFamily Style RestaurantRestaurant Delivery ServiceBreakfast RestaurantChick-fil-A
Welcome to your Norfolk Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the Honey Pepper Pimento Sandwich or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Chick-fil-A
1501 Premium Outlets Blvd, Norfolk, VA
23502, United States

Hours

Monday6:00 AM - 10:00 PM
Tuesday6:00 AM - 10:00 PM
Wednesday6:00 AM - 10:00 PM
Thursday6:00 AM - 10:00 PM
Friday6:00 AM - 10:00 PM
Saturday6:00 AM - 10:00 PM
SundayClosed
9/7/20266:00 AM - 10:00 PM
11/26/20266:00 AM - 10:00 PM
11/27/20266:00 AM - 10:00 PM
12/24/20266:00 AM - 10:00 PM
12/25/20266:00 AM - 10:00 PM
12/31/20266:00 AM - 10:00 PM
1/1/20276:00 AM - 10:00 PM

Menu

1 menu · 75 items

Explore offerings from Chick-fil-A on 1501 Premium Outlets Blvd in Norfolk, with popular breakfast, meals, entrées, and sides available at this location.

Chick-fil-A Menu

75 items

Reviews

4.3
2,524 reviews
5 stars
1,687
4 stars
370
3 stars
154
2 stars
100
1 star
213
  • JM
    Jacqueline Meneses
    Jun 27, 2026
    4.0
    I ordered the Pineapple Dragonfruit Sprite and the Honey Pepper Pimento Chicken Sandwich. The drink was okay…refreshing, but nothing particularly memorable. The sandwich was decent, though I expected a little more honey drizzle to balance the flavors. Overall, it was fine, but not something I'd go out of my way to order again. That said, the service was impeccable. The staff was friendly, welcoming, and efficient. The restaurant was clean, including the restroom, and there were no sticky floors, which I always appreciate. Let's be honest…if you're looking for authentic pimento cheese, Chick-fil-A probably isn't where you're going. And if you want the real deal, it's easy enough to make your own at home. But if you're craving a fast-food cheat meal, the Honey Pepper Pimento Chicken Sandwich is a decent change from the usual burger. It's not amazing, but it's worth trying once.
  • BB
    Bernard Battle
    Jun 25, 2026
    1.0
    The food never seems cooked properly at this location. The chicken nuggets has hardly any breading on them and fries are always soggy. I will support another location. This is poor quality.
  • ET
    Ervin Toliver
    Jun 19, 2026
    5.0
    The food and service is always great for me. This includes all locations that I've visited nationwide.
  • JK
    john kiesow
    Jun 18, 2026
    1.0
    We ordered thru CHICK-FIL-A app and our order was $137.... we didn't recieve our cookies and brownies 4 each were missing... a mac and cheese cup.and a fruit cup..... i called into the store and the manager was little rude and short with me and literally hung up on me but not before telling me.to HAVE A GOOD NIGHT.... and then she hung up on me.... So I went into the store the next day.... i first spoke to a young lady manager who was shocked and said she was going to handle it.... then I watched her walk over to a table full of managers and employees.... so I proceeded to explain what happened and the same lady who hung up on me was at the table and she AGAIN told me that it there was nothing she could do because I used DOOR DASH..I didn't order thru doordash... I ordered thru their app.... sooo she the proceed to walk away from the table and go behind the counter. I asked her several times for 4 brownies and 4 cookies and the fruit cup and mac and cheese and she utterly refused......So then I started to video tape her so I could identify her to corporate offices.... she then came at me full speed and said I wasnt allowed to record her and she tried to physically assault me....i have the video!!!!... she and other managers then called norfolk police on me and my 13yr old daughter... this was at 3pm in the afternoon.... So I stood outside the store and waited for the police.and I told EVERY CUSTOMER I could how they treated us.... Is this a.policy of chick fil a to call the police on.a customer for video taping her ot was it because I was complaining???.. Seriously we.did nothing wrong So the police finally showed up after about 45 minutes and when they did i was asked to leave the property completely... The officer watched the video and told the manager that she couldn't touch people and that YES WE ARE ALLOWED TO FILM her... so I have all the videos of her and the managers and also the police arriving and talking with us.... Just beware people because if you spend your hard earned money and order food for your family and dont get what you are supposed then they call police on you... I am not letting this go....i am going to report on BBB and facebook these videos everywhere....chick fil a owes me food and they just called police on us like we are thieves ..... I have all videos and receipts to prove everything!!!!
  • BK
    Blake Kincaid
    Jun 17, 2026
    2.0
    Love Chick-fil-la, however, they still undercook their fries, it’s horrible. You used to be able to ask for well done, was told this location no longer supports that. Fries could be so good if they actually cooked them.

Frequently Asked Questions About Chick-fil-A

What time does Chick-fil-A open and close?

Chick-fil-A hours vary by location. Most restaurants are open Monday through Saturday from 6:30 AM to 10:00 PM. All Chick-fil-A locations are closed on Sundays.

Does Chick-fil-A offer curbside pickup?

Yes! Order through the Chick-fil-A App and select "Curbside Pickup" at checkout for a fast and contactless experience.

Brand Certified Facts from Chick-fil-A

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