Rick's Cheese Steak Shop

Reviews

• VS

  Victoria Shaw

  4 days ago
  1.0
  I ordered two large cheesesteaks and an order of mozzarella sticks, and somehow the total came to over $60 with delivery. Already a pretty steep price for what we were getting, but I was hoping the food would at least be worth it. Spoiler alert: It wasn't. When the food arrived, I stole one of my kid's mozzarella sticks (as parents do), took a bite, and immediately realized something was wrong. There was NO cheese. Just an empty, fried breading shell. Confused, I ripped open another one. Empty. Another. Empty. Every. Single. Mozzarella. Stick. WAS HOLLOW. And here's the part that really baffled me: There weren't even any holes or cracks in the breading where the cheese could have melted and leaked out. Just perfectly intact, completely empty mozzarella stick shells. I've genuinely never seen anything like it. So now I'm staring at the $8.93 I paid for a box of fried air, trying to figure out how to get a refund. Since I ordered directly through their website, there was no customer service chat or obvious way to report the issue. I tried calling the restaurant multiple times. Either nobody answered, or someone picked up and immediately hung up. And unfortunately, the cheesesteaks didn't redeem the experience. They were surprisingly bland, lacking even that classic greasy, savory cheesesteak flavor you expect from a place that specializes in them. Nothing about them justified the price. So, to recap: $60+ for two underwhelming cheesesteaks, nearly $9 worth of empty mozzarella stick shells, and absolutely no help from the restaurant when I tried to address it. My kid is literally eating mozzarella stick shells for dinner. For a place with "Cheesesteaks" in its name, I expected a lot better. Incredibly disappointing experience, and I won't be ordering from here again.
• TJ

  Tonya Jackson

  Oct 2, 2026
  5.0
  Everything was hot & fresh!! I’ll be back
• DC

  Denise Chaplin

  Oct 1, 2026
  5.0
  Best consistent cheese steak in Hampton Roads so far...outside of Philly. Absolutely gotta try it!
• JJ

  Jenifer Johnson

  Sep 26, 2026
  5.0
  Rick's never disappoints. Been enjoying their cheesesteaks for years and they are always great!
• KK

  Kimberly Kelly-Sydow

  Sep 18, 2026
  1.0
  Placed an order on their app for $65 worth of food for pickup. My order was incomplete. I called and was told to go online to get a credit even though I ordered directly through the restaurant’s app. I got a text from them giving me 100 reward points. Won’t be ordering from them again. It is too expensive for food that is sent out incorrectly with missing items.