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McDonald's

3.3
(1,172 reviews)

Business Details

12487 Warwick Blvd, Newport News, VA
23606, United States
(757) 591-1808
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12487 Warwick Blvd, Newport News, VA
23606, United States

Hours

Monday5:00 AM - 11:00 PM
Tuesday5:00 AM - 11:00 PM
Wednesday5:00 AM - 11:00 PM
Thursday5:00 AM - 11:00 PM
Friday5:00 AM - 11:00 PM
Saturday5:00 AM - 11:00 PM
Sunday5:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 12487 Warwick Blvd in Newport News, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.3
1,172 reviews
5 stars
415
4 stars
193
3 stars
174
2 stars
118
1 star
272
  • SS
    SLS80
    2 days ago
    3.0
    The food was hot and delicious. No complaints there. But the line and wait time is ridiculous. 35 minutes for a 10 piece nugget combo is insane. During certain hours of the day it is known to be busy, so a more efficient way is needed to keep the lines outside and the wait time inside moving smoothly.
  • JH
    Jon H.
    3 days ago
    1.0
    20 minutes with 3 cars in the drive thru is crazy. What could possibly be happening inside?? Not sure what the issue is with this location, but damn, it's constant.
  • AA
    Aids
    4 days ago
    1.0
    Absolutely ridiculous customer service. I went to this McDonald’s with a simple request: I wanted to combine a McDouble with my McChicken. Instead of politely explaining whether that was possible or offering an alternative, the employee simply told me “NO.” No explanation, no attempt to help, just a flat-out refusal. I understand that restaurants have policies and certain requests might not be possible, but there’s a professional way to communicate that to a paying customer. It’s honestly disappointing when a place that prides itself on fast and convenient service can’t even provide basic courtesy. Customers shouldn’t feel like they’re asking for something outrageous just because they want to customize their food. If you’re expecting friendly service or employees willing to explain your options, I’d seriously reconsider coming to this location. It’s not even about the sandwich anymore. It’s about how customers are treated. One star. Customer service needs serious improvement.
  • NE
    Nathan Edmisten
    Sep 20, 2026
    1.0
    20, September 2026 Ordered through the drive-thru and the cashier doesn't even know what a 6 .a is from their menu, she got our order wrong and when we asked for a receipt( they do not give you one nor attach one on to the bag by the way) the manager came out and said "just get back in the line" so we did, they got the order wrong again and again no receipt went inside and guess what? They asked for the receipt which they know they dont give out. Very little competence in the staff and no customer service on the managers part. It's McDonald's but damn, crazy that can't follow simple instructions and or take a 6 item oder correctly.
  • JO
    Jas O
    Sep 12, 2026
    1.0
    I placed an order in the app. It took over 20 mins to get my food AFTER my husband went in because the app said we received our food and we had not received it. This was suppose to be convenient and was anything but that. Then we are told the frappe machine wasn’t working. We check our bags and of course no utensils or syrup for the hotcakes. Something that should have been seamless turned into a 30 minutes visit and delay in us getting in the road. Absolutely awful service… if establishments can not handled customers in line and app orders they should consider not offering the service.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 12487 Warwick Blvd, Newport News?

McDonald's is open daily from 5:00 AM to 11:00 PM.

What are the drive-through hours at this McDonald's location?

The drive-through is open from 5:00 AM to midnight Monday through Thursday, and from 4:00 AM to midnight Friday through Sunday.

Brand Certified Facts from McDonald's

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Certified November 01, 2026Yext Knowledge Graph
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