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McDonald's

3.2
(2,159 reviews)

Business Details

12105 Jefferson Ave, Newport News, VA
23602, United States
(757) 249-1372
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12105 Jefferson Ave, Newport News, VA
23602, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 12105 Jefferson Ave in Newport News, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.2
2,159 reviews
5 stars
644
4 stars
410
3 stars
417
2 stars
196
1 star
492
  • MJ
    Margaret Jett
    2 days ago
    2.0
    Food was good and hot...when I finally got it. Not exaggerating when I say I was in the drive thru for over 15 minutes. For an order I had placed online. The staff was dismissive and showed absolutely no customer service skill. When someone smiles and says hello, you aren't supposed to respond with a blank stare and a windows closed in my face. Lovely.
  • SB
    Susan Bishop
    6 days ago
    1.0
    We all know what comes with the McDonalds experience. Typically subpar customer service and certainly mediocre food— though, we (specifically me) return often. What has not been Typical in my experience is this; speed, or lack thereof. McDonald’s is where you go for a quick meal. It’s not longer cheap, as most things are not these days. But it is quick. Not this one. Despite my earlier phrasing, Staff here is not rude, not unkind. Sometimes they are unbothered, at worst, but they can be very kind. This review is not a commentary on their personal attitudes, just the services being rendered. This is not FAST food. This is just food. In which case, McDonald’s loses its appeal entirely. Within the last week I have given this facility a go thrice— largely an error of my own I should think, because not a single experience has gone well. The first time: We ordered inside, me and another party. Unfortunately, there was an error made by staff which resulted in a backup at the window. (The error was that one staff member sent multiple cars to park, but did not consider how many parking spots were available, nor if the reserved spots were free) This meant that we would have to wait. That was fine. Nothing I ordered should take too long surely. It was 40 minutes. We waited forty minutes. Tables were dirty, staff was not particularly apologetic, and the food was cold. All that, for a forty minute wait. Diabolical, for lack a of better word. The second time: To set the scene, we are arriving at 6:30 pm. There is nobody present. For one, I order two caramel frappes, one with point. At the window where I am meant to be collecting my food, we are unkindly told that Frappes are unavailable, and that we would have to swap. We swap. I was not refunded the extra I paid for frappes, considering all I got in its place was a fountain drink. I did not receive any points returned. Whatever. And then we get parked. I kid you not, 30 minutes again. We are the ONLY ones parked. We get our food. It’s mid. Time three: I put in a curbside pickup for breakfast, hoping to swing by quickly and make my way toward my destination. I arrive, park, choose my number. Lucky number eight. We wait 35 minutes. And at this point, I am going to arrive late. There is no sign of employees coming out. Not a single one. I outright leave. Who knows how long it would’ve taken me to receive my food. Time. It is valuable. For a fast food restaurant, you’d think we would understand speedy service. The first instance I could let go. There was an error- not of my own, but alas. We all make them. But for heavens sake two OTHER times within a week. Sigh. Y’all gotta do better. Thank you for listening to my TED talk.
  • M2
    Mr 210
    6 days ago
    1.0
    Ordered an extra big mac yet only received one, also asked for my receipt at drive through when order was placed and female nods her head and says "yeah uh huh" but never received my receipt. I received my ordered at second window, and noticed im missing a big mac. I ask for my receipt and the workers act like im commenting a crime, have an attitude and tell me the printed paper on the bag is the receipt. I say I want the one with the detailed print of what I purchased and again they have an attitude call some guy to print it out, he gets it for me but gives it with a dam attitude this McDonald's like majority of McDonald's here in VA SUCKS!!!! DON'T WASTE YOUR TIME, MONEY, OR GAS HERE AS THEY DONT PAY ATTENTION AND DONT CARE!!!!!!
  • MM
    Mekika
    Oct 27, 2026
    5.0
    My order was incorrect. The stores owner personally called me to remedy the situation. I greatly appreciate the effort.
  • JH
    Josh Hillman
    Oct 22, 2026
    5.0
    Always get breakfast and its normally pretty quick!

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 12105 Jefferson Ave in Newport News, VA?

McDonald's is open 24 hours a day, seven days a week at this location.

Does this McDonald's offer delivery and what are the delivery hours?

Yes, McDonald's offers delivery with hours from 4:00 AM to 2:30 AM Monday, Tuesday, Thursday, Friday, Saturday, and Sunday, and until midnight on Wednesday.

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