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McDonald's

3.3
(2,001 reviews)

Business Details

12705 Jefferson Ave, Newport News, VA
23602, United States
(757) 833-3459
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12705 Jefferson Ave, Newport News, VA
23602, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 12705 Jefferson Ave in Newport News, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.3
2,001 reviews
5 stars
603
4 stars
402
3 stars
386
2 stars
191
1 star
419
  • MK
    Matthew Kreger
    Jul 4, 2026
    1.0
    I ordered today around 2:30pm just a $6 meal deal(McDouble meal) and a $5 meal deal(McChicken meal). The McChicken did NOT come with any CHICKEN PATTY. Just bread mayo and lettuce, and the other meal the burger came over cooked with nearly no ketchup on it. I’m recommending anyone to drive the 5 more miles to another one because it has gone down hill at this one.
  • LL
    L Ebarle (Lonie)
    Jun 24, 2026
    4.0
    Great place for lunch. Most of time I visit the food has been served hot and out the oil french fries. The atmosphere is cafeteria feel. There is not much personal touch with others inside. I had to wait 5-7minute for my order on the kiosk to be served to me.
  • JJ
    John Jones
    Jun 15, 2026
    1.0
    Hello, I wanted to provide feedback about a recent visit to the Denbigh McDonald’s location. I arrived during lunchtime and went inside due to a long drive-thru line. When I entered, I was not acknowledged by staff for approximately 20–25 minutes while waiting to place my order. The dining area appeared disorganized, and there seemed to be a lack of clear supervision or direction among employees. After finally placing my order, I waited an additional 20 minutes for my food. In total, the experience was significantly delayed compared to expectations. Another customer who ordered shortly before me (a simple item) waited approximately 45 minutes. To make matters worse, the food quality was not acceptable. I ordered a Double Quarter Pounder meal, and the patties did not taste fresh, as if they had been sitting for an extended period before being served. Overall, the combination of long wait times, lack of customer service, and poor food quality made this a very disappointing experience. Based on this visit, I do not feel comfortable returning to this location.
  • KP
    Kelsolo P.
    Jun 14, 2026
    1.0
    TERRIBLE! the female operator of the last drive thru window was more into her phone than getting our food to us! Hambers were old tasting and barely warm. I had a quarter pounder that was probably old and reheated ! Our fries were hot on the top and the fries at the bottom were definitely from a different batch and cold!
  • SH
    Scott Hiatt
    Jun 13, 2026
    1.0
    AVOID THIS LOCATION! I ordered my food 45 minutes ago for Dine-In. No one is in the lobby (there were a few when we arrived). I have asked about my food twice. The second time they admitted they misplaced my order and the rung it up again. That was 15 minutes ago when they rung it up again. Employees are literally standing around. I just overheard the manager say she was going to start sending people home because it is too slow. Another manager is hanging out in the lobby on his phone. Order finally arrived...missing items, incorrect items. They can't even fill the fries. It has been an hour now and they are kicking everyone out of the lobby before we even got out food. This is ridiculous. This

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