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Brand Certified

Chipotle Mexican Grill

3.4
(1,335 reviews)

About

Mexican Restaurant
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
12300 Jefferson Ave, Newport News, VA
23602, United States

Hours

Monday10:45 AM - 11:00 PM
Tuesday10:45 AM - 11:00 PM
Wednesday10:45 AM - 11:00 PM
Thursday10:45 AM - 11:00 PM
Friday10:45 AM - 11:00 PM
Saturday10:45 AM - 11:00 PM
Sunday10:45 AM - 11:00 PM

Menu

1 menu · 50 items

Explore offerings from Chipotle Mexican Grill on 12300 Jefferson Ave in Newport News, with popular high protein meals, build-your-own, burrito, and burrito bowl available at this location.

Chipotle Menu Items

50 items

Reviews

3.4
1,335 reviews
5 stars
543
4 stars
234
3 stars
140
2 stars
93
1 star
325
  • SS
    Steven S.
    Jun 7, 2026
    1.0
    Went there the evening of 6/7/26 and they didn't season their chicken, beans, or white rice. Couldn't have been more disappointed. A few days prior to this I went to this location and was turned away by the manager with her saying they're not taking any walk-ins only online orders and they had a bar full of food too. This location is trash! Never going back!
  • NW
    Nate Washington
    May 28, 2026
    1.0
    I placed an online order for pickup and it wasn’t ready at the scheduled time, which wasn’t a big issue. The bigger problem was standing there watching my order being made and seeing the employee completely ignore the extra portions I specifically paid for. When I politely mentioned it, he rudely claimed the order didn’t show extras even though the label clearly listed them. On top of that, my queso was forgotten entirely. When I asked for it, the employee didn’t even acknowledge me — he just handed it over without a word. No sorry or you’re welcome when I said thank you. The customer service was extremely poor and dismissive throughout the whole interaction. One employee handling to-go orders clearly lacks the professionalism and basic communication skills needed for a customer-facing role. He should work in the back. The manager that allows this behavior should be reprimanded as well. Very disappointing experience overall. The portions honestly look less than the normal meager size given.
  • VK
    Vamshi Krishna
    May 22, 2026
    4.0
    Decent food portions
  • JB
    Jernerald Barnes
    May 18, 2026
    5.0
    Always have all items available. Good friendly service. Parking is quite difficult do to the shopping center location
  • EW
    Earnest Wilkerson
    May 13, 2026
    3.0
    Chipotle is usually an in and out restaurant, in that there are never any issues with ordering and leaving out with your food. The dat we visited, they were understaffed and things looked chaotic and unclean.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified June 21, 2026Yext Knowledge Graph
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