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Brand Certified

Chipotle Mexican Grill

3.4
(1,353 reviews)

About

Fast Food RestaurantMexican RestaurantBurrito RestaurantTaco RestaurantRestaurant Delivery ServiceTake Out RestaurantCaterer
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Chipotle Mexican Grill
12300 Jefferson Ave, Newport News, VA
23602, United States

Hours

Monday10:45 AM - 11:00 PM
Tuesday10:45 AM - 11:00 PM
Wednesday10:45 AM - 11:00 PM
Thursday10:45 AM - 11:00 PM
Friday10:45 AM - 11:00 PM
Saturday10:45 AM - 11:00 PM
Sunday10:45 AM - 11:00 PM

Menu

1 menu · 50 items

Explore offerings from Chipotle Mexican Grill on 12300 Jefferson Ave in Newport News, with popular high protein meals, build-your-own, burrito, and burrito bowl available at this location.

Chipotle Menu Items

50 items

Reviews

3.4
1,353 reviews
5 stars
550
4 stars
236
3 stars
141
2 stars
94
1 star
332
  • SA
    Shane Ange
    Sep 24, 2026
    2.0
    Very rude and dirty chipotle has pretty much lost my business from here to Williamsburg.
  • OO
    Olga
    Sep 8, 2026
    3.0
    This mall location didn't feel very clean or well-maintained, but the food was good.
  • KR
    Kevin Richards
    Sep 7, 2026
    1.0
    Doors didn't open until 10 minutes late. Even though all the employees could see the large crowd of people standing outside. Then they refused to serve anybody, even though there was food ready to go. They claimed it had to be online orders only. Half the customers left. The other half had to wait another 15+ minutes. Worst Chipotle I have ever been to.
  • NY
    Nature Yorktown
    Sep 2, 2026
    1.0
    I have not been to this place in several years. What happened? I just had an encounter with an employee on the afternoon of September 2nd, 2026. His name was Sean. He was so nasty, and so mean, and so rude. It's on video. He needs to be fired. I will not be giving my money to this place again. Clean up your act. Teach your staff what good customer service is. The manager of this place should be fired. This is absolutely disgraceful and unacceptable..
  • BL
    Brooklyn Leigh
    Aug 31, 2026
    1.0
    Location is trash. The app is trash, trying to order on the app and getting the chili lime chips was next to impossible. Then inside they have the chili lime chips advertise but yet you can’t purchase them inside the store. You can only get the plain chips. The customer service was beyond rude from the girl making the ball to the guy ringing the food up. I’ve never in my life dealt with such rudeness and nastiness. The location is also dirty and filthy trash is all over the place things have not been wiped down and cleaned and yet we’re supposed to think that our food is safe. This is a direct reflection on management and the company as a whole.

Brand Certified Facts from Chipotle Mexican Grill

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Certified October 11, 2026Yext Knowledge Graph
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