CAVA

Reviews

• RV

  Ramon VillagomezVelazquez

  Oct 8, 2026
  2.0
  Want good service? Do not do online orders!!!! I went in 3 minutes before my order was supposed to be ready and saw a few people waiting by the pick up/ delivery section which was empty. They claim they were waiting 10 minutes and right behind the cashier were bags of orders but all the focus was at the cashier and taking orders. When they finally got attention of the cashier asking for assistance, the what I assume "supervisor", Kerry, told her to stop and keep doing what she was doing. When she explained what she was trying to do, he then proceeded to "help" with the online orders for a moment then disappeared. I then got my order around 10 minutes after when I was supposed to get it.
• MK

  Morgan Kanai

  Oct 4, 2026
  3.0
  Waited 20 minutes past the expected pickup time for my order. When I asked the young woman at the register how much longer I could expect it to take, she rudely said, “I don’t know, we’re backed up.” About 8 minutes later, she grabbed my order and said to her coworker, “You know what? That’s why you come in to order.” When she handed me my food, she didn’t apologize for the wait. On top of the delay and attitude, the portions were really small for the price. Overall, not a great experience. (October 4 at 3:30 p.m.)
• SS

  Samuel

  Sep 28, 2026
  5.0
  Food was great, love pickled onions and never knew they existed til eating at the Cava in Greenbrier, Chesapeake. Staff were very kind and hospitable, had some funny stories to share as well! Overall I would recommend eating here if it’s within means to do so. Cava is one of the four chain restaurants I’ll eat at for these reasons.
• AC

  Alex Carley

  Sep 28, 2026
  5.0
  My wife and I are regulars at this location and can say, hands down, they have the best staff. We choose location because of its cleanliness and speed. Never had an issue here, thank you Cava staff for making my lunch break enjoyable 🙌 special shoutout to Kaysaun for a great attitude and customer service.
• TB

  Tiera Briley

  Sep 18, 2026
  1.0
  Disappointing customer service!!!! Our order at this CAVA location in Newport News was missing sauces and the extra pita chips we paid for. This was our first time at the restaurant and the order was for my Granddaughter. She was super excited to try the food. When we brought the concerns to the employee’s attention, he became argumentative and refused to provide the pita chips, despite my email confirmation clearly showing they had been paid for. He repeatedly interrupted me and suggested I was talking over him instead of simply addressing the issue. He eventually added the missing sauces to the bag, but did so with visible frustration. Mistakes happen, but the way this concern was handled was disappointing and not the level of customer service I expected from CAVA. Listen Empathize Apologize Deliver The ask was minimal yet the hassle will be the reason we will not return. Customer service goes a long way and so does someone's poor experience. If you want CAVA, drive to the Chesapeake location. They were very helpful when I contacted them about this experience. When you are the representative of a brand, do so with pride and not negativity. This young man presented himself as a Leader in the restaurant; time for a lesson in "People 101".