Tropical Smoothie Cafe

Reviews

• CJ

  Catherine Jane

  May 7, 2026
  1.0
  The employee refused to take any orders in person and would only accept online orders because she was by herself. It took the same amount of time to walk up and explain that she wouldn’t take my order as it would to just take my order! Hire enough people or at least hire people who care about customers. I don’t know when online orders became more important than people physically in the store, but it’s disgusting and disappointing. I’m a regular who comes in at least once a week. They don’t deserve my business and they clearly don’t care about it anyway.
• CC

  Crystal Cassell

  May 6, 2026
  1.0
  I was very disappointed with my experience at Tropical Smoothie. The overall environment was extremely unprofessional and uncomfortable. The staff was openly yelling, using inappropriate language, and the music was so loud it felt more like a nightclub than a restaurant. Customers could barely hear when their orders were being called. The management also appeared very unprofessional. The manager was yelling at employees in front of customers and speaking to staff disrespectfully. It was also obvious they were severely understaffed, with only two employees trying to handle everything, which created long waits and confusion. What made the experience even worse was the way customers were treated when issues were brought up. If an order was incorrect and someone politely addressed it, the response from staff was rude and disrespectful instead of helpful. Overall, the customer service and atmosphere were unacceptable, and I would not recommend this location based on my experience.
• KR

  Kayla Richardson

  May 2, 2026
  1.0
  inconsistent on portions for wraps. wraps are never cut even, or all the way through making it difficult to eat without it being a huge mess. monotone seemingly uninviting employees during every visit i've had.
• MS

  mackenzie smith

  Apr 13, 2026
  2.0
  I came into tropical smoothie around 10:00am this morning with cash expecting to get a nice smoothie and meal but was rudely told that they could not accept my $50 bill. I then asked if it was due to the lack of cash available in the drawer (I have worked food service and know that can be the case early in the morning) but was told they just wouldn’t take it. They then told me maybe I should carry smaller bills on me and that they can’t do anything about it (also mentioning I should go to food lion/an atm to get smaller bills). The two girls kept making nasty comments at the counter once I started walking away saying how my money was fake but they didn’t even check it. I then proceeded to come back 10 minutes later with smaller bills and they gave me the worst service being extremely short with me (and looking back at one another over and over again) while I remained nice even telling them to have a great day. One of the girls names was Alexis P. but I didn’t get the managers name, both were two younger black women with facial piercings. I expect more from a business like Tropical Smoothie considering I love their food but it just seems like they will hire anyone nowadays without having them properly trained in customer service.
• BB

  Brittany Brown

  Mar 6, 2026
  1.0
  Food was nasty, soda was expired, employees don't acknowledge customers then roll their eyes when you try to get their attention. Waste of time and money.

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