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Baskin-Robbins

1.6
(19 reviews)

About

Ice Cream ShopDessert ShopCake MakerBaskin-Robbins
Visit your local Baskin-Robbins at 13414 Dumfries Road, Manassas, VA — your destination for premium ice cream, frozen desserts, and custom cakes. Baskin-Robbins features its world-famous 31 flavors, with rotating selections and endless combinations available every day. Enjoy hand-scooped ice cream, specialty sundaes like the Banana Royale, Brownie Sundae, and Banana Split, plus a full lineup of beverages including Mangonadas, Milkshakes, Smoothies, Floats, Fizzes, and Cappy Blasts. Customize your celebration with made-to-order ice cream cakes or take home Pre-Packed Quarts, Fresh Pack Quarts, Polar Pizza® Ice Cream Treats, Boxed Novelty Bars, DIY Kits, Creature Creations®, and Fresh Baked Waffle Cones. Every visit is a reason to Seize the Yay™ — order online or through the BR Rewards App for pickup or delivery.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupAvailable

Location

Baskin-Robbins
13414 Dumfries Road, Manassas, VA
20112, United States

Hours

Monday5:00 AM - 9:00 PM
Tuesday5:00 AM - 9:00 PM
Wednesday5:00 AM - 9:00 PM
Thursday5:00 AM - 9:00 PM
Friday5:00 AM - 9:00 PM
Saturday5:00 AM - 9:00 PM
Sunday6:00 AM - 9:00 PM

Menu

1 menu · 189 items

Explore offerings from Baskin-Robbins on 13414 Dumfries Road in Manassas, with popular flavors, scoops, cappy™, and refreshing beverages available at this location.

Baskin-Robbins Menu

189 items

Reviews

1.6
19 reviews
5 stars
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1 star
15
  • WR
    Wilson Rafailano
    Jul 7, 2026
    1.0
    Rude staff, absolutely no customer service training experience, They can not make shakes 30mins before closing, so many excuses not to basically work, staff was laughing as i walked away, Kept my composure as I am an Adult that like to show respect and always see the good in other people, but they didnt show me anything great to compliment them with sadly, Starbucks should just take over this spot
  • W_
    Wattson_is_waifu _
    May 31, 2026
    1.0
    Customer service sucks, why are you looking at my brother with an annoyed expression asking him if “you’re sure” after he ordered a milkshake. Bro you applied to work here don’t be annoyed when you have to do your job.
  • HR
    Heather Rosa
    May 21, 2026
    1.0
    They just close whenever they want… don’t abide by store hours
  • SG
    Sophia Garcia
    Feb 26, 2026
    1.0
    Drove nearly 15 minutes here, just for them to say that they stop serving the “Baskin” station at 8:30pm. Do not believe the hours of the staff just do not want to work.
  • MS
    Monica Hortobagyi Siniff
    Nov 30, 2023
    1.0
    If I could give zero stars, I would. I had a timing conflict with not receiving a paid cake order in time so I initially tried to cancel with the manager, who told me she couldn't handle it in store and referred me to corporate customer service to cancel. I spoke with them but my 5-yo son asked me not to cancel the cake (he was so excited about his Batman cake and was willing to wait an extra day for it) so I told customer service that I didn't need to cancel anything. My son woke up the next day asking when we could pick up his birthday cake. I called the store 5 times over the course of the day trying to confirm the pickup time but no one answered. It kept going to voicemail. I added an extra hour and a half to the initial agreed-upon time to pick up the cake. When we showed up to pick it up, the employee said they had no cake orders on file and gave me her cell phone to speak with the manager, who was not on-site. She had canceled my order -- despite having told me she couldn't do that on her end when I tried to cancel initially; she was defensive and blamed me for the situation. Then, I asked if they had refunded me. They had not. The manager had lied about not being able to cancel cake orders, sent me to corporate to cancel my order, went ahead and canceled my order but didn't refund me. They had no plans to refund me unless I showed up in person and requested it (I confirmed this with the manager). Insult to injury: the employee couldn't figure out a way to refund the proper amount so they shorted us. We ended up finding the same cake design at Giant and the bakery department was wonderfully courteous and caring, going above and beyond to make our son's birthday special. Save yourself a lot of money and hassle and avoid this place!

Frequently Asked Questions About Baskin-Robbins

How do I find a Baskin-Robbins shop near me?

To find a shop near you, please visit our “Find a Shop” section and enter your ZIP code.

How do I know which flavors are featured in a particular shop?

Each shop carries a different selection of flavors. Swing by your local shop to discover new favorites. If you’re craving a specific flavor, ask your shop manager if they’d be willing to stock it for you.

Brand Certified Facts from Baskin-Robbins

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Certified August 16, 2026Yext Knowledge Graph
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