Chipotle Mexican Grill

Reviews

• DF

  Dave Frett

  5 days ago
  1.0
  On Friday, 5/15, on LU graduation weekend we stopped in 3:45pm before Commencement and there was no Honey chicken. When we asked about it we were told it would be 10 minutes and then when we asked why they had none prepared, we were 'greeted' with a loud outburst by the guy at the fix-it bar. He then walked off leaving the 2 customers behind us just standing there waiting. There was not a sense of urgency among the staff and the customer service was anything but polite and courteous. Customer service ought to be the first priority when waiting on customers.
• DD

  Dylan

  May 11, 2026
  1.0
  Ordering drive thru pick up has been a mistake every time here. If you see at least 3 cars in line, plan on sticking around for at least 20-30 minutes. Worst drive thru pick up system known to man, and the people at the window make it obvious it isn’t a priority.
• HJ

  Helena Johnson

  May 8, 2026
  2.0
  The staff at this location have always been very kind and professional, so this review is not directed at them personally. However, the overall experience has become frustrating. Multiple times now, I’ve waited in a long line during busy dinner hours only to find out while my food is actively being made that key ingredients are unavailable. Tonight at 5:15 PM on a Friday, they were out of fajita vegetables and sour cream. By that point, after standing in line tired and hungry after work, you almost feel forced to continue with an order that isn’t even what you wanted. I completely understand that restaurants run out of items sometimes, but customers should be informed before waiting in line and ordering. A simple sign at the door or announcement would go a long way. For nearly $30 for two bowls, consistency and communication really matter. I genuinely like Chipotle, which is why this keeps disappointing me when it happens repeatedly.
• CW

  C. Wright

  May 8, 2026
  5.0
  Absolutely the best chipotle bowl I’ve had in a long time!! Reminded me of the bowls from 2014-2015. Great portions, fresh ingredients, and the employees were super kind at the pick up window. Thank you :)
• DR

  DEAD ROBOT

  Apr 23, 2026
  4.0
  Food's always done well and all the flavors have their own uniqueness to them, though I never dine there regularly, I've stopped by quite a few and the burritos always feel worth it in price. There's never been a wait when I've arrived, even at rush hour. And there's always someone within the first minute or two ready to help.

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