DG
David Goodwin
3 days ago
An Outstanding McDonald’s Experience in Lexington, Virginia — A Shout-Out to Samantha and Her Team!
Having traveled across the country twice, from Florida to New York, California, and back to Florida, I’ve had the opportunity to DoorDash in numerous cities and experience McDonald’s restaurants all across the country. Unfortunately, McDonald’s locations have often been one of the biggest headaches of my DoorDash experience, regardless of the city.
But this McDonald’s in Lexington, Virginia, was an extraordinary exception!
While DoorDashing in Lexington, I picked up an order at this location during the remnants of Post-Tropical Cyclone Isaias. The restaurant was busier than just about any McDonald’s I had encountered throughout all my travels. Despite the pressure, the challenging conditions, and the incredible volume of customers and orders, the team working that morning and into lunchtime demonstrated an absolutely outstanding level of teamwork, professionalism, and dedication.
One team member, in particular, stood out: Samantha.
Throughout my life, I’ve held various management positions and have had the opportunity to observe and work alongside many different teams and leaders. I can honestly say that the commitment, compassion, professionalism, and genuine customer service Samantha demonstrated were exceptional. She seemed to be the glue holding everything together, keeping the team coordinated and the operation moving under circumstances that would have overwhelmed many others.
What impressed me most was not simply that the team was getting the job done, but how they did it. They worked together, remained focused, and demonstrated the kind of leadership and teamwork that every restaurant should strive for.
Samantha and this entire crew deserve recognition for what they accomplished that day. They represent the very best of customer service and teamwork, and I sincerely hope their management recognizes the value of having people like Samantha on their team.
Oh, how I wish every McDonald’s had a Samantha and a crew like this one!
Thank you, Samantha, and thank you to the entire Lexington team for turning what could have been a frustrating experience into a truly memorable one. You made a lasting impression, and you deserve to know that your hard work and dedication are appreciated.
McDonald’s, take note: this is what a great team looks like!
CB
Courtney Beck
Oct 8, 2026
I’ve been countless times & want to grab some lunch before going to work. Tried curbside pickup & the drive-thru. Both are super slow, mainly the drive-thru. I plan accordingly & give myself at least 20 mins to get in line, order, get my food, & eat before I have to go anywhere. 10-15 of those mins are me sitting in the drive-thru line waiting for a simple smoothie. And no, it’s not packed & there’s maybe 2 cars behind me. But it takes forever. By the time I get any of my food, I have to rush to work & barely have any time to eat anything, even if it’s just a smoothie. Also very stingy about anything extra, like $.75-1.25 for mayo, ketchup packets, etc.