Pizza Hut

Reviews

• DS

  Daryl Smirh

  5 days ago
  5.0
  Very clean professional an great customer service
• LU

  Lg Uk

  Jun 20, 2026
  5.0
  Pizza and wings were great. Very friendly staff. We plan on coming back.
• HC

  Haylee Cousins

  Jun 16, 2026
  1.0
  Not only did the driver fail to bring the wings, but we texted him about the missing items before he even left. His response was simply, “That’s all.” Trying to contact the store afterward was a nightmare. We kept getting routed to a 1-800 call center, and every attempt to be transferred back to the store either failed or resulted in more waiting. This was happening within minutes of receiving the incorrect order, and it took dozens of attempts before I finally reached someone at the store. When I finally spoke with the manager on duty, Ryan, he apologized and told me I could come pick up the wings, but they would not redeliver them. He also offered a credit, but said I would need to come into the store to receive it. Ryan told me the owner was DiRaj (“Raj”), and I wrote down the details of the conversation. Ryan instructed me to come back the next day to resolve the issue. Although I got off work Monday at 5:00 PM, I chose not to come then because I knew the store would be busy. Out of respect for the staff and to save myself the frustration, I waited until opening Tuesday morning. When I arrived, the employee on duty, Jahab, acted as though he didn’t believe my story despite the fact that I brought extensive documentation, including screenshots of my conversation with the driver, receipts, the burned breadsticks we never ate, and notes with the names of everyone I had spoken with. Jahab called Raj, who said he was busy, and ultimately I left with no credit, no replacement food, and no resolution after making a special trip to the store. At that point, I wasn’t even asking for a refund. I simply asked for the two orders of wings that were never delivered and was willing to forget about the breadsticks entirely. That request was denied. Instead, I was told to leave and wait for a call later. I called again that afternoon, and Jahab told me, “I told you I will call you when DiRaj comes in at 5. I gave you my word.” I waited, but no one called. When I called again around 7:00 PM, another employee informed me that both Raj and Jahab had already left for the day. What is most frustrating is that the owner publicly responded to my original Google review stating that he wanted me to email my complaint so they could make things right. I did exactly that. I emailed, called repeatedly, and even made a trip to the store in person. Despite all of those efforts, I still have no resolution, no credit, no replacement food, and no follow-up call as promised. Mistakes happen. What turns a mistake into a terrible customer service experience is when a business repeatedly fails to honor its promises and makes the customer do all the work just to get a missing item addressed.
• EO

  Elizabeth Ochoa

  Jun 15, 2026
  1.0
  I was order a pizza to my job and They want the room numbers when I told them just ask for my name on the front desk because I work there and behind the phone was a rude guy saying he need the room number, but before that he was having issues with hearing what I was saying I repeat my phone number more than 3 times He don't get it. Other issues was I telling him the address he couldn't find address too this was a really bad experience, This place is a really bad to take order on phone calls very bad communication. So rude to talk and take orders and instructions
• HH

  HDC

  Jun 14, 2026
  1.0
  My husband ordered food from Pizza Hut delivery of Herndon and we got 2 pizzas and garlic cheese sticks we where should have gotten wings but they did not deliver them we called them so many times but they put us on hold or hang up did not care to listen we tried texting the driver did not work I recommend using grub hub, Uber Eats, DoorDash or any other delivery besides Pizza Hut delivery services not recommended

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