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McDonald's

3.5
(1,422 reviews)

Business Details

7527 Staples Mill Rd, Henrico, VA
23228, United States
(804) 266-8600
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
7527 Staples Mill Rd, Henrico, VA
23228, United States

Hours

Monday5:00 AM - 11:00 PM
Tuesday5:00 AM - 11:00 PM
Wednesday5:00 AM - 11:00 PM
Thursday5:00 AM - 11:00 PM
Friday5:00 AM - 12:00 AM
Saturday5:00 AM - 12:00 AM
Sunday5:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 7527 Staples Mill Rd in Henrico, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.5
1,422 reviews
5 stars
530
4 stars
292
3 stars
253
2 stars
116
1 star
231
  • PP
    Pat Pagano
    5 days ago
    5.0
    Hands down the best McDonald’s in Richmond.
  • MA
    Mu A
    Sep 25, 2026
    1.0
    Heard McDonalds spending millions to bring customers back, with the service standard being offered by the locations like this one, even spending trillions won’t bring anyone back. Teach them service first!!
  • MG
    Mary Garcia
    Sep 22, 2026
    1.0
    Sloppy made,cold rude employees
  • WH
    W. Hart
    Sep 19, 2026
    2.0
    It’s a McDonald’s. Food alright. But it’s shockingly slow for fast food. 10 minute plus wait for a basic order. The founders are rolling their graves.
  • AY
    Alaa El Yamany
    Sep 9, 2026
    1.0
    I’m extremely disappointed with my experience at this McDonald’s on September 9, 2026. I placed an order through the tablet screen for a $6 meal and a medium fries. After placing my order, I waited approximately 16 minutes for what should have been a very simple order. I was not the only customer waiting. Several other people were also standing around waiting for their food, and there was essentially no customer service from the employees. Not one employee came over to ask what we were waiting for, check on our orders, or even acknowledge us. There was no communication at all. At one point, an employee walked right past several customers who were waiting and went outside to smoke without saying anything or checking whether anyone needed help. When my order finally came out after around 16 minutes, the employee placed it on the table without saying anything. My order was also incomplete. My drink and sauces were missing, and I had to deal with the inconvenience of getting the missing items after already waiting that long. I also witnessed another issue while I was there. A DoorDash driver came in to pick up an order, and an employee told them that someone else had already picked it up, even though nobody had picked up the order. The employees were also on their phones while they were supposed to be working. After leaving, I also called the store multiple times because I wanted to speak with someone and give the location an opportunity to fix the situation. Nobody answered the phone despite me calling several times. That made the experience even more frustrating because I could not even reach anyone at the store to address the problem. The entire experience was extremely frustrating and showed a complete lack of customer service, communication, and attention to orders. I understand that restaurants can get busy, but ignoring multiple customers, allowing employees to be on their phones, giving incomplete orders, failing to communicate, and then not answering the store phone when a customer tries to resolve the issue is unacceptable. I hope management actually looks into what happened at this location and addresses the way customers are being treated. This was a very disappointing experience, and I believe the situation deserves to be taken seriously.

Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's at 7527 Staples Mill Rd?

McDonald's is open daily from 5:30 AM to 11:00 PM, except Thursday to Saturday when it opens at 6:00 AM.

What are McDonald's drive-thru hours at this location?

The drive-thru is open from 5:30 AM to 11:00 PM Monday to Wednesday and Sunday, and until midnight Thursday to Saturday.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified October 04, 2026Yext Knowledge Graph
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