ET
ERIC TUBENS
Jun 28, 2026
⭐ 1 out of 5 stars
We were on vacation at Massanutten Resort and had stopped at Walmart to pick up a few things for the family. While shopping, we noticed Walmart had Krispy Kreme donuts already packaged and sitting on the shelves. We thought about buying them, but then realized there was an actual Krispy Kreme shop only about 10 minutes away.
Our thinking was simple: why buy pre-packaged Krispy Kreme donuts from Walmart when we could drive a few minutes and get fresh donuts directly from the Krispy Kreme store?
That ended up being a mistake.
We arrived at the Krispy Kreme around 9:30 PM. The store did not close until 11:00 PM, so we expected there to be donuts available. Instead, when we walked in, the place looked like it was already shutting down. There were fewer than 10 donuts on the shelf. For a business that exists to sell donuts, that was already disappointing.
I asked if they could make fresh glazed donuts. I was told they stop making donuts at 7:00 PM. That made no sense to me. If the store is open until 11:00 PM, how does it stop making donuts four hours before closing, especially when there are almost no donuts left for customers to buy?
Then I was told something even worse: no one working there knew how to make donuts.
How does a Krispy Kreme location stay open for business with employees who cannot make the main product the business sells?
While we were outside, another customer walked in and came right back out because they were told the store was closing. Again, this was well before the posted closing time. So not only were there barely any donuts available, but customers were being turned away before the store was actually supposed to close.
Then, while sitting in my truck, I saw an employee behind the counter eating a donut. A few moments later, employees brought out what looked like a green storage cart and suddenly started putting several trays of donuts on the shelf.
I walked back inside and asked where all those donuts came from since we had just been told there were barely any available. The answer I received was, “We just magically found a few. We didn’t know we had these.”
That is unacceptable. A business should know its own inventory. A donut shop should know what donuts it has, what was made, what is available, and what customers can purchase.
After all of that, I asked if they could offer one complimentary donut for the inconvenience. I was told the employee would get in trouble for giving one away. So the store had no problem wasting our time, giving confusing answers, turning customers away, and suddenly “finding” donuts after the fact, but could not do one small thing to make the situation right.
This establishment does not earn the right to take your money. The only way this changes is if customers stop rewarding bad service with their business. Do not show up here expecting a real Krispy Kreme experience. Do not waste your time. Do not do business here until ownership takes this seriously.
Go to Walmart across the street. They may actually have donuts available.
Ownership needs to stop giving copy-and-paste responses and start fixing the store. Customers who had poor experiences should be contacted. Refunds should be offered where appropriate. This location needs a serious reset: new training, better management, proper staffing, clear inventory control, and a reopening standard that reflects the Krispy Kreme name.
A business cannot stay open until 11:00 PM, stop making donuts at 7:00 PM, have almost no product available, tell customers it is closing early, claim employees do not know how to make donuts, and then act surprised when customers are upset.
This was not just a bad donut run. This was a complete failure in management, service, inventory, accountability, and customer care.
We should have bought the Krispy Kreme donuts at Walmart. At least Walmart had donuts.