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McDonald's

3.5
(1,445 reviews)

Business Details

9751 W Broad St, Glen Allen, VA
23060, United States
(804) 346-9572
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9751 W Broad St, Glen Allen, VA
23060, United States

Hours

Monday5:30 AM - 12:00 AM
Tuesday5:30 AM - 12:00 AM
Wednesday5:30 AM - 12:00 AM
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
Sunday4:00 AM - 12:00 AM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 9751 W Broad St in Glen Allen, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.5
1,445 reviews
5 stars
511
4 stars
314
3 stars
235
2 stars
109
1 star
276
  • AH
    Ali Hussain
    Aug 24, 2026
    1.0
    The worst time to go there is at night. People are not professional they make your food anyway they want it. This McDonald’s is just bad.
  • QT
    Quan Thai
    Aug 16, 2026
    1.0
    Extremely Disappointing Customer Service This was the worst experience we have ever had at this McDonald’s, especially because we are regular customers and frequently order from this location. We came through the drive-thru around 10:00 PM tonight. We waited in the right lane for at least 5 minutes, while we watched employees take orders from cars in the other lanes after only 2–3 cars. No one acknowledged or took our order, so we eventually decided to drive up to the cashier. Instead of waiting for us to reach the window, the employee yelled out to us while he was taking payment from the car in front of us. My husband had to speak loudly just so the employee could hear us. When we finally reached the window, there was no apology or explanation. Instead, the employee told us that we were being mean and rude to him and instructed us to circle around and go through the drive-thru again. The situation became even more frustrating because our order was entered incorrectly. When we pointed out the mistake to the employee who handed us our food, we were met with an attitude rather than an apology or an attempt to resolve the issue. We understand that working late at night can be stressful, and we are always respectful of employees. However, customers should not be ignored, spoken to disrespectfully, blamed for an employee’s mistake, or given attitude when trying to correct an incorrect order. We have been regular customers at this location, but after tonight’s experience, we are extremely disappointed. This was by far the worst customer service experience we have ever had at this McDonald’s. I hope management reviews what happened and addresses the customer service issues with the employees involved.
  • TT
    TheShadownight45
    Aug 7, 2026
    1.0
    I placed a delivery order at 9:44am got 4 different drivers and none of them brought me food finally once it hit 10:30 my order got canceled and this isn’t the first time this McDonald’s has messed my order up will not order from here ever again!
  • SS
    Soop soop (sooperisme1324)
    Jul 29, 2026
    1.0
    I order here because it's cheap and close. They've never gotten my burger right and are as rude as they can be when dealing with customers. Tonight, they lost my order. Somehow. My mobile order, which had a code and everything, which they'd taken and correctly confirmed at the kiosk, did not exist when i got to the window. I got a little upset and got told off for raising my voice. I have been starving all day. I am desperately hungry. I try to calmly walk them through my whole order, which seems to keep getting cut off. They first bring out my nuggets, and nothing else. Then, one of my fries. Then they finally get to the other fry and the burger, after about 10 minutes of me trying to convince them that, yes, I Did order here and it Is the right location. When I got home, I looked at my burger.. no onions. I hate you. I wanted to cry at the end of this, and will not be coming back to this location. I felt humiliated, gaslit, and completely disrespected. They couldn't so much as explain where my order went, whether their system was down or whatever. Worst part? The burger had the sticker on it, so I know they knew my customizations And got my order initially. Idk what happened in the meantime, but the employees did so little to help that it ruined my perception of this location permanently. I'll eat somewhere else.
  • RT
    Raiynn - Ty
    Jul 26, 2026
    1.0
    I’m just going to get into my HONEST review solely based off of my experience today. I rated them a 1 because it doesn’t allow me to rate a 0. I initially came through the drive through and I noticed on the screen we were charged $0.70 up charge per Happy meal and we didn’t ask for anything extra . the cashier was rude and left us at the drive through speaker while she just didn’t say anything else after I asked her why are we being over charged and she said because they didn’t want Apple slices which you can simply replace it with extra fries 🍟 For FREE. So after sitting there for 5-6 minutes we went inside and my food still was barely warm. This is ridiculous

Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 9751 W Broad St, Glen Allen, VA?

McDonald's is open from 6:00 AM to 11:00 PM Monday through Wednesday and Sunday. On Thursday, Friday, and Saturday, it is open 24 hours.

During what hours is the drive-thru service available at this McDonald's location?

Drive-thru hours are from 5:30 AM to midnight Monday through Wednesday and Sunday. It remains open 24 hours on Thursday, Friday, and Saturday.

Brand Certified Facts from McDonald's

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Certified August 30, 2026Yext Knowledge Graph
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