The level of incompetence at this location is honestly unreal. Every single time I come here, something is wrong with my order, and today was another perfect example of why I’m tired of coming back.
I ordered a large combo Deluxe Quarter Pounder with Cheese and a four-piece Chicken McNuggets. Knowing how frequently this location gets my order wrong, I specifically repeated my order twice to make sure the employee understood exactly what I wanted.
At the first window, the employee read my order back to me and mentioned a large, so I assumed everything was correct. However, she also said I had ordered a six-piece nugget. I corrected her and explained that I had ordered a four-piece. At that point, I was so tired of dealing with the same issues that I said I would just take the six-piece and pay the difference. I had somewhere to be, and I didn’t want to make a big deal out of it.
I paid at the first window and proceeded to the second window, where I received my bag. When I looked inside, I noticed a medium fry instead of the large I had explicitly ordered. I pulled out my receipt and checked it, only to discover that the order had actually been entered as a medium. So, to be clear, I realize I was charged for a medium fry. However, I had specifically requested a large and repeated my order twice. When the employee read it back and mentioned a large, I reasonably assumed that was what I was getting. I would have been more than happy to pay the difference for the correct size.
I politely explained the situation to the employee, and instead of simply correcting the mistake, she and another woman immediately started rolling their eyes and sucking their teeth as if I were the one causing a problem. Seriously?
They called a manager over, who also approached the situation as though I had done something wrong. I even told him that if correcting the mistake was such a big deal, he could forget about it and I would just take the order as it was. He said it was fine, disappeared for about 30 seconds, and returned with my food.
I drove away, looked in the bag, and found a large fry container that was barely half full. I can’t say for certain what happened, but it honestly looked like they may have just transferred the medium fry into a large container. Either way, I had explicitly ordered a large, and the fries I received certainly didn’t look like a properly filled large.
I understand that fast-food restaurants get busy. Nobody expects perfection every single time. But there’s a huge difference between making an occasional mistake and consistently getting orders wrong, then treating customers like they’re a nuisance for politely pointing it out.
For comparison, I go to Chick-fil-A, which gets busy too, and I’ve never experienced this kind of repeated frustration there. On the occasions when something does go wrong, they make it right with a smile and a good attitude. I’ve even had them give me an extra sandwich to make up for the inconvenience.
That’s what customer service looks like.
At this McDonald’s, it seems like getting the order right is already too much to ask, and bringing a mistake to someone’s attention somehow makes you the problem. I’m not asking for anything free or special. I’m asking for what I ordered, the opportunity to pay for the correct size, and the basic courtesy of being treated respectfully.
Management seriously needs to address both the accuracy of orders and the attitude of the employees. This experience was ridiculous, and after repeated visits like this, I’m done giving this location chances.