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McDonald's

3.6
(1,749 reviews)

Business Details

11218 W Broad St, Glen Allen, VA
23060, United States
(804) 364-4873
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11218 W Broad St, Glen Allen, VA
23060, United States

Hours

Monday5:00 AM - 12:00 AM
Tuesday5:00 AM - 12:00 AM
Wednesday5:00 AM - 12:00 AM
Thursday5:00 AM - 12:00 AM
Friday5:00 AM - 1:00 AM
Saturday5:00 AM - 1:00 AM
Sunday5:00 AM - 12:00 AM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 11218 W Broad St in Glen Allen, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.6
1,749 reviews
5 stars
659
4 stars
387
3 stars
319
2 stars
142
1 star
242
  • GA
    Ginia Anderson
    4 days ago
    3.0
    Asked for no cheese but they had to remake!
  • TT
    Tracy
    Oct 25, 2026
    1.0
    Smell disgusting inside and outside. I was scared to eat the food due to the sewer smell of the restaurant.
  • TR
    Todd Reed
    Oct 19, 2026
    5.0
    One of the cleanest and most friendly McDonald's Ive been to.
  • ML
    M Last
    Oct 15, 2026
    2.0
    The level of incompetence at this location is honestly unreal. Every single time I come here, something is wrong with my order, and today was another perfect example of why I’m tired of coming back. I ordered a large combo Deluxe Quarter Pounder with Cheese and a four-piece Chicken McNuggets. Knowing how frequently this location gets my order wrong, I specifically repeated my order twice to make sure the employee understood exactly what I wanted. At the first window, the employee read my order back to me and mentioned a large, so I assumed everything was correct. However, she also said I had ordered a six-piece nugget. I corrected her and explained that I had ordered a four-piece. At that point, I was so tired of dealing with the same issues that I said I would just take the six-piece and pay the difference. I had somewhere to be, and I didn’t want to make a big deal out of it. I paid at the first window and proceeded to the second window, where I received my bag. When I looked inside, I noticed a medium fry instead of the large I had explicitly ordered. I pulled out my receipt and checked it, only to discover that the order had actually been entered as a medium. So, to be clear, I realize I was charged for a medium fry. However, I had specifically requested a large and repeated my order twice. When the employee read it back and mentioned a large, I reasonably assumed that was what I was getting. I would have been more than happy to pay the difference for the correct size. I politely explained the situation to the employee, and instead of simply correcting the mistake, she and another woman immediately started rolling their eyes and sucking their teeth as if I were the one causing a problem. Seriously? They called a manager over, who also approached the situation as though I had done something wrong. I even told him that if correcting the mistake was such a big deal, he could forget about it and I would just take the order as it was. He said it was fine, disappeared for about 30 seconds, and returned with my food. I drove away, looked in the bag, and found a large fry container that was barely half full. I can’t say for certain what happened, but it honestly looked like they may have just transferred the medium fry into a large container. Either way, I had explicitly ordered a large, and the fries I received certainly didn’t look like a properly filled large. I understand that fast-food restaurants get busy. Nobody expects perfection every single time. But there’s a huge difference between making an occasional mistake and consistently getting orders wrong, then treating customers like they’re a nuisance for politely pointing it out. For comparison, I go to Chick-fil-A, which gets busy too, and I’ve never experienced this kind of repeated frustration there. On the occasions when something does go wrong, they make it right with a smile and a good attitude. I’ve even had them give me an extra sandwich to make up for the inconvenience. That’s what customer service looks like. At this McDonald’s, it seems like getting the order right is already too much to ask, and bringing a mistake to someone’s attention somehow makes you the problem. I’m not asking for anything free or special. I’m asking for what I ordered, the opportunity to pay for the correct size, and the basic courtesy of being treated respectfully. Management seriously needs to address both the accuracy of orders and the attitude of the employees. This experience was ridiculous, and after repeated visits like this, I’m done giving this location chances.
  • HP
    Hameeda Photos
    Sep 28, 2026
    1.0
    Absolutely unacceptable customer service. We ordered a McFlurry and paid extra for fudge and Oreo toppings, only to receive plain vanilla ice cream without being told the machine wasn’t working. The employee was rude, unprofessional, and showed no basic understanding of how to treat customers. Even the refund was short of what we paid. Getting an order wrong is frustrating, but treating customers disrespectfully and failing to refund them properly makes it worse. This location needs serious staff training. We won’t be returning.

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 11218 W Broad St, Glen Allen, VA?

Delivery is available Monday through Saturday from 5:00 AM to 12:30 AM, and on Sunday from 5:00 AM to 11:30 PM.

What are the drive-through hours at the McDonald's in Glen Allen?

Drive-through service is available Monday to Thursday from 5:00 AM to midnight, Friday and Saturday until 1:00 AM, and Sunday from 5:00 AM to midnight.

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