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McDonald's

3.3
(1,548 reviews)

Business Details

10000 Brook Rd, Glen Allen, VA
23060, United States
(804) 264-1212
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
10000 Brook Rd, Glen Allen, VA
23060, United States

Hours

Monday5:00 AM - 11:00 PM
Tuesday5:00 AM - 11:00 PM
Wednesday5:00 AM - 11:00 PM
Thursday5:00 AM - 11:00 PM
Friday5:00 AM - 11:00 PM
Saturday5:00 AM - 11:00 PM
Sunday5:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 10000 Brook Rd in Glen Allen, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.3
1,548 reviews
5 stars
488
4 stars
295
3 stars
274
2 stars
144
1 star
347
  • DV
    Desert Villager
    3 days ago
    2.0
    Learning what’s in McDonalds food has ruined it for me but I used to eat McDonald’s food whenever I got the chance when I was younger so for nostalgia it gets two stars but all McDonalds does is make Americans fat(er)
  • HY
    Holly Yeary
    6 days ago
    1.0
    Why work at McDonald’s if you’re going to dump all the food upside down and unwrapped. Normally love this McDonald’s but was unacceptable how this woman acted.
  • BE
    Betsy Elliot
    Oct 30, 2026
    2.0
    Rude dude posing as a manager is awful. Won't make eye contact and doesn't care what you want. Awful!
  • MJ
    Melanie Johnson
    Oct 12, 2026
    3.0
    Unfortunately, I interacted with a drive thru worker who was not having her best day and had a very poor attitude.They accidentally got my children's order wrong and gave my toddler extra fries instead of apple slices. I kindly showed the box and the missing apple slices to the drive thru worker immediately, but she demanded the fries back before giving me the apple slices😬 i had already touched everything in the meal as I was checking, so I verbalized my hesitation on returning food that already had germs from my hands (plus my toddler trying to reach in the box). She still insisted, so I gave her the compromised fries back to get the apple slices I had bought.💁🏼‍♀️ *i truly only wanted what I had paid for. *Then, on the way home, I thought about how gross that actually is and how rude she was about it, as if it were my fault for their mistake. After being in the food industry for years, I understand bad days and mistakes happen, but intentionally risking the health of patrons is not okay. I decided to call and forewarn the manager, Becca, about the incident. Becca was amazing! She was kind, understanding, and took my concerns seriously. She gave me full confidence in her commitment to safety, quality, and guest satisfaction. If I could give her a rating, it would be 5 stars! All of this said, drive thrus can be a gamble; everyone has bad days, but one person can make a difference, one voice and one smile at a time.❤️ Dont expect perfection at this location (or anywhere else in life), but know that for every "bad apple", there are also very hardworking people who truly do care. Thank you Manager Becca for making our day better and convincing us to come back again.☺️
  • SS
    Seth
    Oct 12, 2026
    1.0
    Walked in and 2 of 4 kiosks were inoperable, 2 kiosks were being used, and another patron was ordering at the counter. There were a host of people standing around waiting for their meals and the chaos transpiring in the kitchen area was evident. After a few minutes we waited at the counter to order because the individuals at the kiosks couldn't figure out how to use them and were taking a very long time. No one came to take our order and when I asked them they said they weren't taking orders at the counter??? I then asked for the manager and the individual said he was the manager. I told him the issue and he yelled at me, "we're understaffed, what do you want me to do!" At that point I yelled back and said, "get you're **it together!" We ordered at the kiosk because we were in between soccer games and didn't have the time to go somewhere else. All the table numbers were gone, so I had to put in an erroneous number, and then we went and sat down. You could see a constant layer of grease on the floor and tables...the entire dining area was absolutely disgusting! When we did finally receive our meals, our hamburgers looked as though someone had literally thrown them together. My bacon burger didn't have bacon and my spouse's burger had mustard and onions on it which we specifically asked to have removed at the kiosk. My spouse convinced me not to push the issue and to go ahead and eat so we could get back to the soccer fields. While we were eating the manager began yelling profanities at his co-workers so loud the entire dining area could hear him, including our children. He then stormed out and smoked a cigarette. The manager who was on duty this past Sunday, 10/11/2026, should NEVER be in any kind of customer service position!! And I'm petitioning McDonald's corporate to terminate his employment immediately!! This was the absolute worst dining experience I believe I've ever had, and I've had some bad ones in my time.

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