Smashburger

Reviews

• AT

  Alexandria Toro

  1 day ago
  2.0
  I usually really like this place, but I've been burned now 3 out of the last 4 times I've gone. It's either they don't have their cheese sauce ready or today it's burned/inedible.
• KS

  kevin spam

  May 12, 2026
  2.0
  Slow for food come out. All teenagers working there so they didn't know what to do with another customers. No waffle fries available. Missing bacon on my avocado bacon burger. Had to remind then of my fries order. Needs to better management.
• CA

  Chris A

  May 7, 2026
  1.0
  If your hours are 9:30 pm you don’t lock your doors at 9.
• AC

  Anne Canada

  Apr 25, 2026
  1.0
  Dirty floor, dirty tables, dirty restroom. Slow service. (The workers were chatting with each other.) However, the lettuce on the burger was fresh. My dining partner became very ill shortly after leaving, so I question the cleanliness of the kitchen and weather the food handlers use gloves.
• MM

  Michael M.

  Apr 8, 2026
  1.0
  By far, this was the worst customer service experience I’ve had in a while. We came in about an hour before close. The only people on shift it seems were both sitting in a booth on their phones. The one follows us up to the register, and before we can even look at the menu, tells us that “they are take-out only, and can’t do any dine-in orders”. Nowhere in-store or online does it say that they close the dining area early, so I can only assume this was their choice. We order our food and sit to wait. Cashier goes and taps the cook on the shoulder, still sitting on his phone, and tells him what our order was so he could go make it. The cashier eventually comes and drops the food at the table, and we walk outside to see if they even have outside seating (luckily they do). Smashburgers are kinda similar to pizza, where there’s at least a certain baseline that I can expect it to be. A greasy cheesy burger just has to be good. The burger I got (Colorado) was fine. This thing was dripping with whatever sauce comes on it, which was more disgusting than anything else even if it did taste good. I know I couldn’t taste any other ingredient on the burger (tomatoes, chiles, etc). I’ve had worse but I know I’ve certainly had better, especially when it is almost like it’s been dropped in grease. I had to run back inside to grab napkins that were left out of the bag. The only other customers left as we were finishing up, and then I tried going back inside to toss our trash. The doors were locked! It was only 9:00, and they had closed it early. All the blinds were drawn as we are sitting just outside. I hope whoever the manager at this location sees these reviews and truly takes it to heart. You can do better

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