Certified by Chipotle Mexican Grill • May 17, 2026
Mexican Restaurant
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
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TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • May 17, 2026
Certified by Chipotle Mexican Grill • May 17, 2026
Monday10:00 AM - 11:00 PM
Tuesday10:00 AM - 11:00 PM
Wednesday10:00 AM - 11:00 PM
Thursday10:00 AM - 11:00 PM
Friday10:00 AM - 11:00 PM
Saturday10:00 AM - 11:00 PM
Sunday10:00 AM - 11:00 PM
Reviews
3.2
945 reviews
5 stars
326
4 stars
181
3 stars
87
2 stars
75
1 star
276
RR
Raymond R
6 days ago
1.0
Asked Half steak and chicken
They put the meat like its gold.
I was able to count the chicken pieces tbh.
6 little pieces of chicken and 8 little pieces of steak
Asked them why is that.
Ooh its not me. Its management who told us.
Will never ever come back to this store.
NC
Nicole C
May 7, 2026
5.0
With all the poor reviews, I wanted to leave a positive one. This is a great Chipotle! In the early 2020’s I couldn’t say the same but they have severely upped their game. I frequent this location very often and haven’t experienced any issues in a very long time. The staff is incredibly nice, but they are also incredibly busy all the time so they’re not able to give personal interactions to every person they see. It’s a bit ridiculous some of these reviews are commenting that “someone didn’t smile at them”. They’re busy and working hard!! The line is always very long when I go so yes, people can be a bit tired, that’s fine but they still get the job done and the food tastes amazing! Special shout out to Mary/Maria (not sure if I’m getting her name correct) because she ALWAYS puts a smile on my face.
BF
Britney Fuentes
Apr 28, 2026
1.0
My least favorite location, I'm looking forward to the two new locations they'll be opening up but overall this location sucks! They are so stingy with the food. I asked for extra cheese on my quesadilla and the worker flat-out pointed at my quesadilla and said no. I then repeated myself and she stared at me annoyed and then she added the three pieces of cheese her fingers could grab. After that they placed it in the mini oven and the machine is beeping for over a minute and no one took it out and the manager upfront is screaming "quesadilla, quesadilla" then finally someone goes "I didn't put it in but I'll take it out" keep in mind that the quesadillas are baked right behind the cashier, it would've been a lot easier if someone would've just taken it out. By the time I'm in my car I noticed how burnt it was I had lost my appetite. Looks like this isn't a new concern as there are so many reviews discussing how stingy they are. I'm literally paying $16 for a chicken and cheese quesadilla and I only get 2 our of the 3 sides that are offered and they still want to act this way. Not going back to this location.
NZ
Nardeen. Zarif
Apr 27, 2026
1.0
My experience at Chipotle Mexican Grill was extremely disappointing.
While we were eating, we found something strange and unusual in the food. We told the employee, and instead of apologizing or taking the situation seriously, he simply said “it’s ok,” removed it from the plate, and threw it away like nothing happened.
There was no apology, no offer to replace the meal, and no concern at all about food safety or customer satisfaction. The attitude was very unprofessional and disrespectful.
This kind of behavior is completely unacceptable. I will not be coming back, and I would not recommend this place unless they seriously improve their hygiene and customer service.
MM
Mina Makram
Apr 27, 2026
1.0
I’m a regular customer at Chipotle Mexican Grill, and I recently had a disappointing experience in this branch .I ordered a chicken bowl and found a tomato pedicel in my food. When I asked the cashier to replace the bowl, he told me to simply remove it and continue eating.
I found that response unacceptable. As a customer, I should not be expected to remove foreign objects from my food and continue the meal. After expressing my frustration, the cashier eventually offered to replace the bowl, but said it would be the same portion size because I had already eaten some of it, implying that I was trying to take advantage of the situation.
Overall, this was a very unpleasant experience, and it did not reflect the level of service I expect.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Virginia Gateway specialize in?
Chipotle Virginia Gateway specializes in customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads.
What are the operating hours of Chipotle Mexican Grill at Virginia Gateway?
Chipotle is open daily from 10:00 AM to 11:00 PM.
Does Chipotle Virginia Gateway offer any pickup or delivery services?
Yes, the restaurant offers both in-store pickup and delivery services.
How can customers place an order online for Chipotle Virginia Gateway?
Customers can order online through Chipotle's official website or via the Chipotle app available in the Apple App Store.
What is Chipotle's approach to sourcing ingredients?
Chipotle follows 'Food with Integrity' principles, prioritizing ingredients from farms that use humane and sustainable practices without artificial colors, flavors, or preservatives.
What payment methods are accepted at Chipotle Virginia Gateway?
Chipotle accepts credit cards and offers gift cards for purchase.
Is Chipotle Virginia Gateway an LGBTQ-friendly establishment?
Yes, the location welcomes LGBTQ customers.
Which nearby stores can I visit before or after dining at Chipotle Virginia Gateway?
Nearby stores include BJ's Wholesale Club for shopping, Walgreens for pharmacy needs, and Hobby Lobby for arts and crafts supplies.
Are there other dining options near Chipotle Virginia Gateway?
Yes, nearby restaurants include Pei Wei for Asian cuisine, Zoes Kitchen for Mediterranean, and Hangry Joe's Hot Chicken & Wings for fast food.
What nearby services might be helpful for Chipotle customers?
Customers can also find services like AT&T Store for mobile accessories, LibertyX Bitcoin ATM for currency exchange, and Inova-GoHealth Urgent Care for medical needs close by.
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