Sonic Drive-In

Reviews

• DS

  Dolly Stone

  1 day ago
  1.0
  I feel sorry for all of the workers they have been working with no air conditioning in the building for a long time. A lot of the employees have been getting sick on extremely hot days as they are forced to work from in extreme conditions and if not they are told they don’t have a job. Even on the days the temperatures exceeded 100 degrees outside. Please be patient with the employees that work there as it is extremely hot in the building and the doors and window are constantly open and closing to serve customers and it only gets hotter from the heat in the kitchen as well. Upper management refuses to fix it. They’ve known the air conditioning has been messed up for over a year now.
• MH

  Mat Hill

  Jul 1, 2026
  1.0
  We placed our order for some drinks and a large fry and medium onion ring from a stall. We proceeded to wait 20 minutes to get our food. The fries and onion rings were just slightly warm and the onion rings were all in a mangled and broken up mess. Very disappointed with our experience.
• AA

  Anonymous Anonymous

  Jun 18, 2026
  1.0
  I usually don’t leave reviews, but this experience was so frustrating that I felt I had to. Yesterday around 7:40 PM, I placed a mobile order through the Sonic app. My total was $19.16, and I used a $15 Sonic gift card through the app. The app showed the gift card was redeemed and the order was paid on my end. When I arrived, the employee told me the payment didn’t go through on their end. I immediately showed him my phone showing that the $15 gift card had been redeemed, but he kept asking for proof that it went through. I was literally showing him the proof. The employee went to speak with the manager and came back with my food, but would not give it to me. It honestly felt like my food was being held while I tried to prove a payment that had already been processed by the app. I was told that an employee would be short $15 if they gave me my order. Respectfully, that is not my responsibility as a customer. If there is a problem between the app and the store’s system, that should be handled internally. Because they would not release my order, I ended up paying another $15 on my Discover card and was given a receipt for it, even though my gift card had already been redeemed. What frustrated me the most was the lack of communication. The first time I spoke with the employee, I was never told to contact app support. It wasn’t until I drove back through the drive-thru and specifically asked to speak with the manager that I was told there was nothing the store could do and that I had to contact a third party. The manager never came out to speak with me initially, seemed rushed, and offered no apology or clear explanation. Meanwhile, I had to wait while my food got colder and my drinks melted because of an issue that appeared to be caused by Sonic’s system. I am still waiting to hear back from Sonic Support. I have never had an issue like this before, but the way this situation was handled, the conflicting information I was given, and being required to pay another $15 has honestly made me not want to come back.
• JF

  Joshua F (FletchyAF)

  Jun 14, 2026
  1.0
  This past visit we stopped specifically because my pregnant wife is getting car sick often, and chewing on ice helps her a lot. I ordered a milkshake and asked for a cup of ice, to which I was told they don’t offer ice cups because one of their ice machines wasn’t working, but if we asked for a cup of water there would be ice in the water. What we received was a full cup of water with maybe 3 or 4 pieces of ice floating at the top. I would be more understanding if I hadn’t offered to pay for a drink to just receive a full cup of ice (I was told no to that as well), or if the car in front of us hadn’t received 5 cups of soda all more than half way full of ice. On top of all of that, the drive through line took us about 35 minutes to get through, with maybe 6 cars including ours.
• KK

  Kricket

  Jun 10, 2026
  1.0
  Nevermind the waiting for several minutes to even hear “hold on” at the drive thru, or being told the ice cream machine is broken when it’s just that they were cleaning it an hour before close, or the way we didn’t get any syrup with the French toast sticks, the biggest issue is that the night manager, blamed her employees for their lack of customer service instead of taking responsibility. The fries were stale and she said, “yes, they’ve been under a heat lamp.” I’m sorry what!?! You don’t just sit your fries under a heat lamp indefinitely until you sell them all. Then, after multiple mess ups, the sorry excuse for a manager had the nerve to get an attitude and tell me not to be rude. Asking for what I ordered, expecting it to be corrected in a timely manner, and expecting common sense from a manager is not being “rude.” I love Sonic, but this one is the worst I have ever been to and I genuinely hope that someone can train Methany on how to be a manager worth respecting, or at least teach her how to read and tell time.