Giant Food

Reviews

• CK

  Christie Knieriem

  2 days ago
  5.0
  My cashier Simon was absolutely lovely. Great customer service, very pleasant!
• RH

  R H

  Aug 27, 2026
  1.0
  This is the worst Giants. The meat manager sells rancid meat. WATCH OUT for the meat in Meat dept, they will sell you rancid meat!!!
• DN

  Diana Nichols

  Aug 20, 2026
  5.0
  Came here tonight for the first time in years. What a wonderful experience. A beautiful clean spacious store with friendly helpful employees - especially Jeremy! I had to ask him for lots of help because although I shop often at Giant I hadn’t been to this particular store in a long time. Every store has their stuff in a different place. For instance I like to check out the clearance rack. I had to ask where it was. Jeremy was immediately helpful and told me exactly where to find it. I also needed help finding the ginger ale. The section with the prepared foods was easy to find and very clean and organized with a gentleman working there keeping it nice and orderly. Thank you Giant for these wonderful employees and a great store. I will be back soon!
• B2

  BJC 2cents

  Jul 22, 2026
  4.0
  I just moved to the Falls Church area so this has become my new Giant. Overall it is good but it seems to have less items and selections than other store. My first visit I was looking for tweezers and nail scissors but they did not have any no matter where I searched. Also usually at least 2-3 of the items I ordered through Giant pick-up are not in stock. The produce also has been hit or miss in quality As for the Giant Pick-up. The workers are very nice but the spaces are hard to get in and out of as they are around the corner and by two intersections/entryways so I am afraid my car may get hit sometime. I wish they would move the spaces to out front and/or drive up like other Giants. Overall though it is a good Giant.
• SD

  S Dogood

  Jun 25, 2026
  1.0
  I’ve shopped at Giant Food for most of my life. My parents shopped here before me, and they still do. After decades of loyalty, it’s hard to understand how the checkout experience has become so frustrating and customer-unfriendly. The self-checkout system is, without question, one of the worst I’ve encountered. The machines are so absurdly sensitive that they seem to assume every paying customer is trying to steal something. Constant warnings to “place the item in the bagging area,” followed immediately by more alarms, interruptions, and requests for employee assistance, make an ordinary grocery trip feel like an interrogation instead of a purchase. To make matters worse, after finally paying, the machine repeatedly barks at customers to “take your items,” as though standing there for three extra seconds is somehow unacceptable. It’s loud, repetitive, and completely unnecessary. Here’s the bigger issue: customers are paying premium grocery prices while simultaneously being asked to do the cashier’s job. If Giant wants customers to scan, bag, and process their own orders, the experience should at least be efficient and respectful. Instead, it feels like the company has invested in technology that treats honest, long-time customers like potential criminals. I’ve remained loyal to Giant because it’s been part of my community for decades. Unfortunately, loyalty doesn’t seem to be valued anymore. Every trip ends with unnecessary frustration over machines that create problems where none exist. There are plenty of grocery stores competing for customers today. If Giant continues to prioritize loss-prevention technology over customer experience, it shouldn’t be surprised when long-time shoppers decide they’ve had enough and take their business elsewhere. For a company that has served this community for generations, that’s a disappointing direction to take. I have a deep seated hatred for Giant for the self-check out experience after spending a ridiculous amount of money for a pathetically limited selection of groceries.

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