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McDonald's

3.3
(1,500 reviews)

Business Details

12700 Shops Ln, Fairfax, VA
22033, United States
(703) 968-3620
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12700 Shops Ln, Fairfax, VA
22033, United States

Hours

Monday4:30 AM - 1:00 AM
Tuesday4:30 AM - 1:00 AM
Wednesday4:30 AM - 1:00 AM
Thursday4:30 AM - 1:00 AM
Friday4:30 AM - 1:00 AM
Saturday4:30 AM - 1:00 AM
Sunday4:30 AM - 12:00 AM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 12700 Shops Ln in Fairfax, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.3
1,500 reviews
5 stars
516
4 stars
282
3 stars
237
2 stars
96
1 star
365
  • AR
    A R
    3 days ago
    1.0
    I often come here for breakfast, and every single time the female manager and her employees act unprofessionally with me. The manager has glasses and short latina woman and her employees in the morning shift are also mean and unprofessional like her. Evening shift manager and his employees are very kind and friendly. I wrote to the corporate regarding this behavioral issue but the corporate does not seem to care. I will no longer stop by this location ever again. They lost a customer for life. Even though its only the morning shift's fault but one employee can ruin the whole business. I will be filing a formal complaint with BBB (Better Business Bureau) regarding this location. Here is the solution: 1: get rid of the manager and the morning shift employees or improve your hospitality and train your employees. There are other restaurants we can go to, There is chic fil a, burger king, and wendys nearby.....so this location shouldnt act like they are doing us a favor, in fact i was doing them a favor by eating there, but no more!! I want a regional, or district manager from this location to contact me in few days or else i will contact BBB and i have all my receipts and video evidence of the morning shift treating me with disrespect. I dont fight with fast food workers because they are not worth fighting, its not like this is a michelin star restaurant, THIS IS MCDONALDS!!!!
  • RW
    Ryan Wöber
    Aug 22, 2026
    1.0
    I was there with my friend and personally witnessed this entire incident. This was not a misunderstanding—it was a completely avoidable situation created by this location’s misleading “OPEN” sign and the staff’s unacceptable behavior. We arrived around 4:30 a.m. after confirming on Google Maps that the restaurant was open. The illuminated “OPEN” sign was also clearly visible. An employee told us to wait 10 minutes, so we respectfully waited in the drive-thru without causing any disturbance. More than 20 minutes passed. During that time, other customers were also misled into coming here. One person left and told us, “Good luck if you’re going to keep waiting.” Another customer eventually honked after waiting. As long as the “OPEN” sign remained illuminated, more people continued arriving under the reasonable impression that the restaurant was serving customers. After waiting patiently, we simply waved to get the employee’s attention and ask for an update. At first, she repeatedly used dismissive body language indicating that she did not want to look at us or speak to us. When she finally responded, she said they were closed and did not know when they would reopen. My friend reasonably explained that if the restaurant was closed, they should turn off the “OPEN” sign because it was actively misleading customers. We also had screenshots showing that Google Maps listed the location as open and photographs of the illuminated sign. Had they clearly said they were closed and provided a respectful explanation, we would have accepted that and left. Instead, after their own employee had instructed us to wait, they treated our completely legitimate question as if we were doing something wrong. Shockingly, the employee immediately said she was calling the police—and actually did so. Calling the police on two customers who had quietly waited for more than 20 minutes, based on the staff’s own instructions, was an outrageous escalation. We were not threatening anyone, behaving aggressively, or refusing a clearly communicated closure. We were asking why we had been told to wait while every visible indicator said the restaurant was open. This experience was humiliating, hostile, and deeply disturbing. Customers should not be misled, ignored, treated with contempt, and then threatened with police involvement merely for asking when they can order food. The responsibility for correctly displaying whether this business is open belongs to the restaurant—not to customers who relied on its illuminated sign, Google listing, and employee instructions. Management and McDonald’s corporate need to investigate the staff working this shift, review any available drive-thru surveillance footage, and explain why a basic customer-service issue was escalated into a police matter. This was one of the worst and most alarming customer-service experiences I have ever witnessed.
  • ZA
    Zafer AYDINLI
    Aug 22, 2026
    1.0
    If I could give this location zero stars, I would. I arrived around 4:30 a.m. while the illuminated “OPEN” sign was clearly on. An employee told me I would need to wait 10 minutes before I could order. I waited patiently for more than 20 minutes. At approximately 4:50 a.m., I asked when I would be able to get food, only to be told that they were closed and did not know when they would reopen. When I calmly explained that I had been waiting because their own employee had specifically told me to wait 10 minutes, they responded with complete indifference. I said that I was very hungry and simply asked when I could place an order. Instead of apologizing, explaining the situation, or treating me like a customer and a human being, they threatened to call the police if I did not leave—and then actually called them. If the restaurant was closed, why was the “OPEN” sign illuminated, and why was I instructed to wait 10 minutes in the first place? A simple, respectful explanation would have resolved everything. Turning a customer’s reasonable question into a police matter was hostile, humiliating, and completely unacceptable. I left feeling singled out, dehumanized, and deeply shaken. No customer should ever have to fear a confrontation with the police merely for trying to buy food from a restaurant displaying an “OPEN” sign. This was by far the most disturbing customer-service experience I have ever had at a McDonald’s. Management and corporate should urgently investigate the employees working during this shift.
  • TL
    Tilly Lo
    Aug 19, 2026
    5.0
    20260819 Employees are very polite. Food was hot and as expected. The restaurant is very small and the front lobby does not feel clean ... maybe this restaurant is older? They only have #2 Hello Kitty toy.
  • MM
    Matthew
    Jul 26, 2026
    1.0
    We used to come to this McDonalds more often, but I haven’t been back recently. When I came back this time, the card reader wasn’t working and I was asked to bring my receipt to the counter. A newer employee tried to help me figure out the situation, ringing up the order and helping me out. However, the manager came over and said they couldn’t give me a refund, and I got charged for 2 meals, one using my discount and one without, while only being able allowed to take one of the meals. There was no one else in the store so I stood at the counter for 10 minutes but they just ignored me. Take the 5 minutes to drive to any other McDonalds on the area. It’ll be more worth it for the gas than having to pay 200% here.

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