Chick-fil-A

Reviews

• CW

  Cora W

  1 day ago
  1.0
  Staff speaks hardly any English. They were speaking Spanish amongst themselves so my husband ordered in Spanish. They told him he was rude to speak to them in Spanish. I had ordered grilled chicken nuggets and was given fried. They had no fruit cups. This location does NOT appropriately represent the Chick-Fil-A values nor expected experience.
• KW

  Kellen Williams

  May 7, 2026
  2.0
  Food was good but employees suck they dont understand the menu or enough English to actually take orders. They only have Pepsi products which sucks. I told employee directly to give me a small diet lemonade instead of a medium to reduce the lemonade upcharge but he just starred at me and couldn't comprehend what I was asking. My friend ordered a meal with a dessert drink and they screwed him over by not making it a meal and it then cost an extra $3+ bucks just because of how they rang it up. Would be great if they just had order screens instead of hiring people that don't speak English, or at the very least had their employees read back the orders.
• HN

  haron njenga

  May 4, 2026
  5.0
  Clean .quick service
• DF

  Daim Fazil

  Apr 15, 2026
  2.0
  Extremely underwhelming. Even being starving didn't make this meal better. It's just a basic chicken piece in a bun with zero effort, paired with very average fries. Dulles Airport definitely deserves better options than this. It’s a 3-star spot for a reason—skip it.
• SC

  Sheila Cook

  Mar 31, 2026
  1.0
  We go to Chick-fil-A for the gold standard of service they’re known for. This location still carries the name, but it doesn’t live up to the standards you expect, especially compared to other airport locations. It really needs a solid manager. The employees just don’t seem to care. I watched them mess up my first frosted coffee, blow the top off, and spill it all over the floor. No one came to help, she just tossed some paper towels down and moved on. On the second attempt, I almost tipped it over myself while watching the employee make it. She grabbed the lid from the inside without gloves, even though other workers handling food were wearing them. That’s unacceptable. They also rush you through without asking about sauces. I had to stop and ask, and she just handed me Chick-fil-A sauce when I actually wanted sweet and spicy. At one point, another person, not even in uniform, was going through the cash drawer while drinks were being made, taking cash out and putting it into a Chick-fil-A bag right in front of me. I hope that was an employee, but it didn’t look right. The food I did get was only lukewarm. Overall, this place just isn’t meeting basic food prep or service standards. Chick-fil-A corporate really needs to take a look at this location.

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