Just left this for their customer service after ANOTHER bad experience: This is, without a doubt, legitimately the worst McDonalds I have ever been to, and mind you Ive been to a many McDonalds across numerous states, across VA, and even in other countries. Whether I order for delivery, pickup, or go through the drive thru, something with the order is wrong greater than 75 percent of the time. It got to the point I had to start asking the delivery drivers to check for the happy meals because they kept getting left behind. Todays order through the app showed the order was being made and the drive was waiting on. 45 minutes later the driver is still waiting. I had to contact customer service, who reached out to the driver, who then had to tell them to make my order after he had been waiting for over 30 minutes himself. They claimed they never got the order but the app says they did, likely got handed to the wrong driver for someone else (had this happen before too). The order I got was wrong. They took the initial ordered items, left off all the modifications to the burgers and happy meals, and sent that with driver. This McDonalds has one of the longest drive thru wait times Ive ever experienced. I went through it just a few days ago, it had maybe 10 cars in it, and I sat in the drive thru for over 20 minutes. Something has got to change; culpeper at this point is big enough to justify a second McDonalds, maybe thats the answer. Regardless, it must be known that anyone who lives in this area will tell you the same, that this McDonalds is the worst, or one of the worst, they have ever experienced.