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Dunkin' Zero
Brand Certified

Dunkin'

2.9
(261 reviews)

Business Details

(804) 524-4934
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Colonial Heights, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1603 Boulevard, Colonial Heights, VA
23834, United States

Hours

Monday5:00 AM - 7:00 PM
Tuesday5:00 AM - 7:00 PM
Wednesday5:00 AM - 7:00 PM
Thursday5:00 AM - 7:00 PM
Friday5:00 AM - 7:00 PM
Saturday5:00 AM - 7:00 PM
Sunday5:00 AM - 7:00 PM

Menu

1 menu · 73 items

Explore offerings from Dunkin' on 1603 Boulevard in Colonial Heights, with popular iced drinks, hot drinks, frozen drinks, and sandwiches & wraps available at this location.

Dunkin' Menu

73 items

Reviews

2.9
261 reviews
5 stars
88
4 stars
33
3 stars
18
2 stars
19
1 star
103
  • MM
    mauricio
    4 days ago
    1.0
    the white guy with long hair and beard working up front was very rude. unprofessional.
  • VP
    Vandan Patel
    4 days ago
    1.0
    Terrible service at this location. We ordered 5 hash browns but only received 2 and there was a piece of bacon too. When we pointed out the missing items, the staff was extremely rude and hostile. Management needs to retrain their employees on basic customer service and order accuracy. Very disappointing experience.
  • CC
    caronwyd
    Sep 28, 2026
    1.0
    Takes forever everytime, the lady taking my order also sounded like she was annoyed by me ordering (also got my very simple order wrong)
  • RW
    Renee Walker-Robinson
    Sep 10, 2026
    1.0
    Stole my money and points. Completely broken store and management I only come to this location every once in a blue moon, but after my last experience, I will never step foot in here again.My app explicitly alerted me that my prepaid mobile order was ready, but when I arrived, the drive-thru lane was barely moving. I sat trapped in the drive-thru queue for at least 5 to 10 minutes before I finally gave up, pulled out of the lane, and parked to go inside.The moment I walked in, before I could even open my mouth at the counter, an employee barked at me that "it will be a while." I told her I had a prepaid mobile order that the app said was ready, and she snapped back that they hadn't even started working on it yet. I waited 15 minutes past my pickup time until I was forced to leave empty-handed for work—meaning they kept my money and my hard-earned reward points for my drink.When I contacted the District Manager, she admitted the store was at fault and owed me a refund, but she insisted that I have to drive all the way from Richmond back to Colonial Heights just to stand in her store to get a refund for a single drink. When I explained that driving that distance for their failure is completely unreasonable and asked for a remote solution, she just ghosted me and went silent. Now I have to go out of my way to reach out to corporate and file a credit card dispute just to get my money back.Absolute joke of a business and incredibly lazy management. Go anywhere else.
  • HH
    Her Hicks
    Sep 9, 2026
    1.0
    I had a very disappointing experience at the Dunkin’ Donuts in Colonial Heights this morning. The young lady taking my order through the drive-thru microphone, who had braids, was extremely rude and unprofessional. She had a nasty attitude, seemed irritated while I was trying to place my order, and kept rushing me as if taking my order was an inconvenience. When I got to the window, the experience didn’t get any better. I explained to the young man how I wanted my coffee, and when I asked for a couple more pumps/squares of syrup, he looked at me with an attitude and immediately shut the window. The young lady eventually opened the window and handed me my order. At that point, I chose not to say thank you because of the way I had been treated throughout the entire interaction. Everyone has bad mornings, but if you work in customer service, you still have a responsibility to treat customers with basic respect. Nobody should have to deal with an attitude first thing in the morning simply because they are trying to order their food and coffee. I will not be returning to this location. I hope management addresses the way customers are being treated because the level of unprofessionalism I experienced today was completely unacceptable

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Colonial Heights, VA?

Dunkin' in Colonial Heights, VA is open daily from 5:00 AM to 7:00 PM.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' offers delivery and curbside pickup services.

Brand Certified Facts from Dunkin'

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Certified October 11, 2026Yext Knowledge Graph
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