Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
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Decided to stop going here and I now go the the mcdonalds right by the 288 S ramp. I dont go to McDonald's often except for breakfast a couple times a week on the way to work and I always get the steak bagel meal and for some reason these people just cant get it right. The bagel most times is missing the butter spread which makes a big difference in the taste and leaves the bagel more dry without it, and they also love to forget to add the sautéed onions at times. My last time stopping here i had no onions or butter on my bagel. Every since I started going to the other McDonald's, my bagel has always been made properly. This might seem petty but trust me, the butter and onions is what makes the steak bagel hit and without it, it just isnt the same.
MC
Mietta Colson
Apr 24, 2026
5.0
This is my first time going inside and everyone was kind and pleasant—unfortunately I was surprised lol! Also kudos to Heavenly who works there
KC
Kary Clarke
Apr 22, 2026
2.0
This McDonald's is usually great, but today the bathrooms were dirty and not usable from a hygiene point of view. The customer service was subpar. We were told to use the kiosk, which for us is a little difficult. Some of the order was customized and it takes too long to find things on the kiosk/app. We also like to order with a real person. The employee also spoke very cutely to another customer who asked for a stirrer (I heard you!) or a straw. Once we received our order, and were headed out, there was a mess of fries on the floor by the trash can. Since this was 7:45 AM it meant that those fries were there from last night. Sad state of affairs when a kiosk is placed above actual customer service.
JE
Jonathan Eckert
Apr 20, 2026
1.0
If you order delivery GOOD LUCK. I deliver food and this restaurant is the absolute worst. Staff does not acknowledge you and they don’t watch orders so they get stolen and then make you wait to tell you they don’t have the order. The McDonalds down the road is far and away better so hopefully you don’t get yours from this location.
CH
Cierra Harris
Apr 17, 2026
1.0
4/17/2026 at 11:54 AM - I had a really disappointing experience at this McDonald’s. The woman taking orders in the drive-thru was extremely rude and unprofessional. She repeatedly talked over me while I was trying to place my order, made dismissive remarks, and seemed more focused on talking to someone else than helping customers.
At multiple points, she ignored me completely, then came back speaking in a harsh tone saying she was “waiting on me,” even though I had already clearly been giving my order. I had to repeat myself several times, and even then, my order was still not taken correctly.
What made it worse was that I could also hear her speaking to other customers the same way through the window, which shows this wasn’t a one-time issue but a pattern of behavior.
I understand places get busy, but basic respect and communication should still be expected. This experience was frustrating and disappointing, and I hope it’s addressed.
We usually go to this one and have never had a problem before and my other review was super great but super downhill. Especially in front of my 3 young children in the car. Never going back to this location after this interaction. I rather drive 10 min down the road from now on every Friday instead.
What are the regular business hours for McDonald's at 14540 Hancock Village Street?
The McDonald's at 14540 Hancock Village Street is open from 5:00 AM to midnight Monday through Wednesday and Sunday. From Thursday to Saturday, it operates 24 hours.
What are the McDonald's drive-thru hours?
The drive-thru operates from 5:00 AM to midnight Monday through Wednesday and Sunday, and 24 hours from Thursday through Saturday.
Does this McDonald's location offer delivery service?
Yes, delivery is available daily with varying hours, generally from 5:00 AM to around midnight. You can order delivery via their website.
Which delivery and pickup options are available at this McDonald's?
This McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery for customer convenience.
Which payment methods can I use at this McDonald's?
You can pay using American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is there a McDonald’s app to place orders from this location?
Yes, you can order via the McDonald's App, available on the Apple App Store and Google Play Store.
What services does this McDonald's location provide?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi access.
Are there any nearby restaurants where I could eat before or after visiting this McDonald's?
Yes, nearby you can find Qdoba Mexican Grill, another fast-food restaurant, providing additional dining options.
Can I find any nearby services such as banking or postal stores near McDonald's at Hancock Village Street?
Yes, The UPS Store 4697 provides printing and shipping services nearby, and financial institutions like Call Federal Credit Union and Virginia Credit Union are close by for banking needs.
Are there family-friendly attractions near this McDonald's in Chesterfield?
The Children's Museum of Richmond - Chesterfield is a nearby science museum great for families visiting the area.
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