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McDonald's

3.2
(1,380 reviews)

Business Details

(804) 739-6051
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
14540 Hancock Village Street, Chesterfield, VA
23832, United States

Hours

Monday5:00 AM - 12:00 AM
Tuesday5:00 AM - 12:00 AM
Wednesday5:00 AM - 12:00 AM
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
Sunday5:00 AM - 12:00 AM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 14540 Hancock Village Street in Chesterfield, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.2
1,380 reviews
5 stars
438
4 stars
255
3 stars
220
2 stars
141
1 star
326
  • YC
    Youri Choe
    Aug 15, 2026
    5.0
    Look, I know it’s just a McDonald’s, but every time I’ve been there the staff in the store are so kind and warm and professional. There’s a young man who works the floor and an older woman with glasses at the register in particular who are just so pleasant and helpful. They walked around asking if we were all good or needed anything. I don’t typically eat in at McDonald’s but I do at this one. In this day and age it seems everyone is at each others throats over nothing, it’s so nice to meet people who are just polite and are doing their jobs to the best of their ability. Please give them all raises. The inside is very clean as well.
  • MM
    massattack
    Aug 15, 2026
    1.0
    Very disappointing customer service experience at this McDonald’s. On August 15, I accidentally placed a $5.37 mobile order at this location while I was actually in another state. I immediately called the restaurant, explained the mistake, and was told that it was okay and that I should receive a refund on Monday. Later, while trying to sort out my mobile orders, I called the restaurant again. My calls initially went unanswered, so I tried again. When someone finally answered, instead of asking why I was calling or allowing me to explain the situation, the employee told me, “Stop calling,” and hung up on me. I later called one more time specifically to confirm the refund I had already been promised. This time I was told that they could not issue a refund because I ordered through the McDonald’s app and that I had to contact app support. I explained that someone at the same restaurant had already told me I would receive the refund on Monday, but I was again told they could not do anything. I understand that I called several times while trying to straighten out the orders, but I remained polite. There was no reason to tell a customer “stop calling” and hang up without even hearing what the customer was trying to explain. What concerns me most is receiving completely conflicting information from the same restaurant: first I was told my $5.37 would be refunded, and later I was told the restaurant could not do anything about it. I have the mobile-order receipt and have contacted McDonald’s Customer Service about the incident. I am simply asking for the refund I was promised for an order I never picked up and for customers to be treated respectfully when they call for assistance.
  • JN
    Jesica Um Nguyen
    Aug 7, 2026
    1.0
    The food is standard, but they regularly forget things on drive through orders. The service is non existent, they have the kiosks for ordering and if you accidentally make eye contact, they will scurry away. Now the FLIES I feel like that's an easy fix they are not even attempting. I hate eating inside the location, it ruins the whole meal that I'm relentlessly bothered by flies. Ugh
  • UR
    united Richmond
    Aug 6, 2026
    1.0
    I ordered a fish fillet sandwich combo. The bread on the fish fillet had been out at least a day I could not stick my finger through the bread. They pulled me at the drive-in, and then the young man came out and stood holding my bag saying nothing, staring at me like I was bothering him. Fillet o fish bread is steamed not toasted. do not eat
  • II
    Isaac
    Aug 5, 2026
    2.0
    DoorDashed from this location two breakfast sandwich meals and pancakes. They did not provided one of the sandwiches. Coffee did not have cream, sugar or stir straw with it. Pancakes missing utensils, butter and syrup. I would not order from this location again.

Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's at 14540 Hancock Village Street?

The McDonald's at 14540 Hancock Village Street is open from 5:00 AM to midnight Monday through Wednesday and Sunday. From Thursday to Saturday, it operates 24 hours.

What are the McDonald's drive-thru hours?

The drive-thru operates from 5:00 AM to midnight Monday through Wednesday and Sunday, and 24 hours from Thursday through Saturday.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified August 30, 2026Yext Knowledge Graph
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