Papa Johns Pizza

Reviews

• MS

  Morgan Sweeton

  Apr 26, 2026
  1.0
  It took an hour for my food to be out for delivery. My delivery driver had one stop along the way which took 30 mins, but it was another apartment complex ON MY ROAD that is literally 3 mins away. And I was able to keep track of where they were at on the website and somehow the delivery driver was infront of my apartment building which is at the back of my apartment complex. And they sat outside for 10 mins. And then I called the store and the store manager told me my phone number wasn’t real it was fake, and they tried to call me 3 times on personal phones and on the store phones because they didn’t have a gate code. But somehow the person before me that transferred me to the store had confirmed my address and my phone number correctly? And then somehow the delivery driver was infront of my building? Which is in the very back of the complex once again. And the store manager said she couldn’t send her driver out again “because it is unsafe.” So all she could do is issue a refund. And then before she confirmed anything about the refund she was already trying to hang up the phone. So I had to stop her to make sure she was doing the refund and she said “I already did it.” This was EXTREMELY unprofessional. And I have SO many questions but the store manager already had an attitude.
• HR

  Hector Rosales

  Mar 23, 2026
  1.0
  The gm is rude and doesn't solve problems she creates them no customer service recovery very bad experience avoid delivery in this store just pick it up
• JC

  JORGE CASTRO

  Mar 23, 2026
  1.0
  Tamara the general manager is very dismissive and rude. I can see why they do not have delivery drivers and are short staffed no one wants to work for Hilter the dictator
• MW

  Marcus Wilson

  Mar 22, 2026
  1.0
  Manager tamaria rude place is under staffed left me hungry canceling my order because they can’t delivery it. I have a broken foot and actually can’t get food great job way to take care of your guest…
• TR

  Tiffany Reid

  Feb 21, 2026
  1.0
  I read the reviews, and still gave it another chance. It took over an hour and fifteen minutes for me to get my order. No update via the web available, nothing via email, the app...nothing. I called and got an automated message that my order was out for delivery. The delivery man arrived and didn't say a word, even when my husband spoke. The pizzas and wings, cold. The pizza looked like it had been sitting for ages, stiff, dry, disgusting. So disappointing. I called the store and asked to speak to the manager, I was asked to hold as she was speaking with another customer at the moment. I held, and when she answered, I was told that the driver was held up from an accident along the route for delivery. I hope that was the truth, and I wish there would have been some sort of communication. All other delivery services alert you in some way if your order is delayed. Money wasted, not even sure my next order will be satisfactory. The last time I ordered I was disappointed as well. I love Papa John's, I guess I may have to try another location...which sucks.