Papa Johns Pizza

Reviews

• SC

  Samatha Clever-Jones

  May 11, 2026
  1.0
  I am really concerned about the sanitary conditions of this location and will not be coming back. I usually stop by every Sunday to get pizza for my kids school. I have noticed it going downhill but yesterday was awful. I saw the guy making the pizza dough come check out a customer, handle cash, then touch his hair and put on his cap and go straight back to flipping the dough. There were two ladies putting the cheese on and they too were messing with their hair, touching all kinds of things and then putting the toppings on. The personnel were also very dirty/filthy with their clothes appearance and personal hygiene. I will no longer be coming back. I think it’s imperative for the health department to pay a visit.
• BW

  Ben Williams

  May 10, 2026
  1.0
  Waited over a hour! The manager needs a new job. Just to get Cold food.
• HG

  H Ge

  Apr 28, 2026
  1.0
  As someone who also works late hours, I can understand the issue of motivating yourself to do tasks when you just want to go home. Regardless, you still took this job and can atleast offer decent service like actually making my food. I was also working late night and ordered a small pizza for pick up. It never even processed. I could've gone to any of the places with people that actually understand what they signed up for during the time I waited for a small pizza. Don't order from here, especially for those with a late shift.
• NJ

  Nicolas Jones

  Apr 25, 2026
  1.0
  Absolutely horrible experience. It took 2 hours for me to get my pizza and the manager gave me attitude when I asked what was happening. Please get Dominos.
• DZ

  Daniel Zhang

  Apr 17, 2026
  1.0
  As a UVA student who orders from here as a convenient way to use up Flex Dollars (dining dollars) that come with a meal plan and don't carry over to future semesters, this should in theory be a great option. Over the last few years I have had 4 or 5 really bad experiences that prove this is just not the case. Sometimes, the food comes in a very timely manner, but more often than not I find my order taking at least an hour to arrive. On several occasions this year my order has taken 4+ hours to arrive. On top of this, the management at the store is incredibly unhelpful and rude. Aside from one manager, who I unfortunately didn't get the name of that was very apologetic and reasonable after I had an order not delivered for 4 hours, the managers consistently ignore recurring issues and are quick-tempered. Today, I had a manager tell me "I don't have to be spoken to like that" in response to me asking if my phone number was appearing right on the order and if I could change it to the correct one. This was because for the second time in a few weeks, they claimed the driver called me and delivered my order when my number was never called. I was then berated for five minutes about how the job sucks and delivering pizza to college kids is hard (which I understand, but I didn't do anything to provoke this), and then I was hung up on without refund or remake. TL;DR for UVA Students: If you enjoy any of the other options you can spend Flex Dollars on, do it there and avoid this place if possible. If you do order from here, call and check up on your order frequently (if 1hr+), and order well in advance of when you want it to arrive. TL;DR for non-UVA students (since I've ordered over the summer for regular non-Flex orders): If possible, pick it up yourself from the store. I've never had an issue that way and it's much faster. If getting it delivered, the drivers are super nice but the store is inconsistent and you should expect delays.

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