Honestly I’m shocked because I know this to be a fine food establishment. I came in with my wife tonight for dinner the server greeted us with his wrinkled shirt, shirt hanging off his pants behind us a guy eating while folding silver ware and napkins while talking on his phone. Server brought three sauces one had garlic cloves with a big fly in it. The containers were super dirty finger prints everywhere sauce dripping on the sides as if no one in the kitchen cared about the cleanliness or cared to even be there to work. There was also a siracha on the table also super dirty I tried to tell the server about it but he ignored me. Super unprofessional of everyone there today it’s never been like this any other time I came. I hope someone like the owner or the manager fixes these things. Sad to see a place with so much to offer ran this way.
The pho here is good - the broth is flavorful and the noodles are noodly and the meat portions can be generous.
It's such a shame that this restaurant cannot provide a good experience. I was part of a party of 6 adults and 6 kids that came in yesterday (Sunday, 10/12). We were seated fairly quick at 1:30pm without menus. We asked for menus and received 3 to share. Our orders were taken and then we were given waters. We then had to wait over an hour without any explanation about when to expect our food. One of my kids kept saying that he was hungry and when was the food coming? Several other tables around us were seated, served, paid, and left in the time that our large table was waiting. I had to wait by the kitchen and ask when the food would be coming out bc some people in our party needed to leave.
The servers started telling us that the kitchen was the problem and the manager complained to us that he was the only one trying to organize the front of house and back kitchen. The manager said he wasn't going to give us any discount - not even remove the cost of the 2 bowls of pho that went uneaten bc two people had to leave without eating. When pressed further, he brought the owner out, who apologized. They said they would discount our meal by 50%, which made us feel better.
In the end, my husband and I saw that we were given a 17.5% discount for a horrible dining experience. The voicemailbox of the number for the Chantilly location is so full that I can't even leave a message.
I don't trust this place - it's so dysfunctional that, really, it only seems to be serving up bad experiences. Maybe, occasionally, a hot meal. It's not worth the price and the inconvenience in my opinion.
My experience eat on that's the Restaurant I found a piece of plastic in my pho .the owner simply apologized and said it was a common occurrence in the food. The service was fast but very unfriendly, and it was dangerous given the fairly large size of the plastic piece. I've already I'm excited with the food
The restaurant could be better, do better:
- The meats (Beef, chicken, shrimp) are hear and over cook.
- As other customer reviewed, fruit flies are flying around.
- Services need to be improved, appetize came out last or missed order. (Friday night).
- When I ask a service woman in the restaurant, she told me to ask the one who took my order !? so rude!!
TN
TrucUyen Nguyen
Sep 20, 2026
This is the second time I’ve visited this place, and unfortunately, I experienced the same issue again: extremely slow and unacceptable service.
The first time, I came with a group of 10. Two people in our group waited so long for their food that the rest of us had almost finished eating by the time their food finally came out. We were not happy, but I gave the restaurant the benefit of the doubt because we were a large group and it was during dinner time.
Today, I came back with a much smaller group of 5 (2 adults and 3 kids), and unfortunately, the experience was even worse.
After we were seated, we asked twice for two booster seats for the kids and had to wait about 10 minutes just to get them. We also had no water during those first 10 minutes. We were basically sitting there waiting for booster seats, and water.
We ordered 2 bowls of pho and 1 bowl of bun rieu. They brought out only 1 bowl of pho, and it didn’t even come with vegetables or chopsticks. We asked for vegetables, but they never came.
My three kids had to share that one bowl of pho. By the time we cut the noodles and waited for the hot pho to cool down enough for the kids to eat, they eventually finished the entire bowl—and our other two dishes STILL had not come out.
What made it even more frustrating was that a group of 10 arrived after us, and all of their food came out before ours. We asked multiple staff members about our food, but we felt completely ignored.
From the moment we placed our order, 45 minutes had passed, and our food still had not arrived. Anyone with kids knows how long it takes three children to finish a hot bowl of pho, so you can imagine how long we were sitting there waiting.
At that point, I was extremely frustrated and went to pay for the one bowl of pho we received. I explained to the lady, who I believe is the owner, that we had been waiting for a very long time, while a group that arrived after us had already received all of their food. Her only response was a simple “sorry.”
I understand that restaurants can get busy, but this happened to me twice, even with a much smaller group the second time. The lack of communication and the extremely long wait were very disappointing.
Very unacceptable service. Unfortunately, I will not be coming back.