Safeway

Reviews

• AA

  ashparie

  Sep 6, 2026
  1.0
  Although we may not be privy to every fact, we are entitled to form our own opinions and impressions, and those impressions can significantly influence our perception of reality. Near our community in Burke, Virginia, there is a Safeway store we have visited for more than 35 years. We primarily purchased groceries and prescription medications there. We bring several prescriptions to this Safeway pharmacy, including a Schedule II medication prescribed by our family physician. A few years ago, the pharmacy manager told us that, under new government regulations, paper prescriptions would no longer be accepted and that this medication had to be submitted electronically. Unfortunately, our physician’s computer system has not yet been upgraded to process electronic prescriptions, so we filled in our prescription elsewhere. Two months later, the same manager reversed his position and asked her to bring back all of our prescriptions, even if they were not submitted electronically. A few months after that, he changed his position again and required electronic prescriptions. About two months ago, I heard this manager speaking with my wife on speakerphone. I was appalled by the way he spoke to her: he was loud, disrespectful, and appeared angry after being confronted with sharing her medical information with other employees through the company’s internal computer system, which we believe violated the Health Insurance Portability and Accountability Act (HIPAA). After that disrespectful phone conversation, we filed a complaint with Safeway corporate. Two days later, we received a call from Safeway’s district manager. It seems the idea that “the customer is always right” has disappeared from our vocabulary. First, the representative ignored that the pharmacy manager had bypassed the electronic prescription requirement by asking us to return with paper prescriptions. Second, she denied that our medical record had been shared on their system, even though we had previously visited another Safeway pharmacy and learned that a note had been placed in our account to deny paper prescriptions for this medication—a note that could be viewed by authorized or unauthorized employees. Third, her proposed solution was: “We will bring the team together for retraining, and I will advise this manager to treat Muslim women equally, whether or not they wear hijab.” The real issues facing our society often stem from core beliefs, culture, religion, and upbringing. Complaints about this manager are not limited to my wife; other family members have experienced similar problems with him, reported them to store managers, and felt ignored. We must understand that some individuals may hold beliefs that influence how they treat women. A Muslim woman should not be treated differently based on whether she wears hijab. I am Muslim as well, and I believe our wives, daughters, and all women in society deserve the same respect and treatment. Based on my conversation with Safeway’s district manager, I felt she was not concerned with standing up for equal rights for women in our society. Instead, by ignoring these issues and protecting those responsible, she appeared to allow discriminatory treatment to continue. As a result, we have stopped shopping at Safeway stores and now shop elsewhere. A response was sent to your request, you can search our account by using our last name "ashparie".
• MB

  Meena Bhatia

  Sep 5, 2026
  1.0
  Good morning , It is so confusing that I have to mess up for 1/2 hour for new digital coupons to take advantage of deals every Friday. I am 67 years and don't have patience about downloading app every Friday. Your staff at burke old keene mill road is amazing but what the heck. I am too old for this nonsense. I am pretty good with computers but downloading every week is such a hassle. I wonder what my godmother does who is 90 years and doesn't have a smart phone or computer. You are losing customers. I have stopped shopping at Safeway and imagine people who are much older than me. Frustrated customer
• SR

  Scarlett Rippy

  Aug 28, 2026
  1.0
  Hard to uses self check out. Hassan makes ir impossibleself, refusing customer service. And being irritated with customers.
• N2

  Nerfer 217

  Aug 28, 2026
  1.0
  Hassan makes me feel unsafe. He is confrontational and tries to avoid helping customers. Ive had repeat issues with him. From not honoring coupons, to not accepting gift cards.
• ME

  Murat Esen

  Jul 25, 2026
  1.0
  I recently had a disappointing experience at my local Safeway store in Old Keene Mill Rd Burke VA.I received a box of coffee capsules as a gift, but I don't have the necessary machine to use them. When I visited the store to exchange or return the item, the customer service representative was unfriendly and unhelpful. She didn't even wear a name badge, and her appearance was very poor. She seemed uninterested in assisting me and called for a manager instead. The manager, Nick, arrived slowly and seemed equally unenthusiastic. He questioned me about the item and asked the representative if she saw me come in with the product. I found his attitude and accusations to be unacceptable and unprofessional. As a customer, I expect to be treated with respect and courtesy, especially for a simple exchange or return. I plan to share my experience on all social media platforms and speak with the district manager to address the issue and ensure that customers receive the level of service they deserve. I will demand and apology from management team.

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