I had a very disappointing experience at this Food Lion on June 28, 2026, between approximately 7:45 and 7:46 a.m. I had only four items and approached a register where a young cashier with black hair was standing. Her register light was on, she was standing at the register, and she was not assisting another customer. As I walked toward her, she turned her back to me without any acknowledgment and walked away from the register.
The only other cashier was already ringing up a customer with a significantly larger order leaving me with no option but to wait while an available register remained unused. After I completed my purchase, the same cashier returned to that register and resumed standing there, confirming that she had been available the entire time.
This was not a matter of the register being closed. It was open, the light was on, and the cashier was available. The store’s surveillance cameras should confirm exactly what occurred during the timeframe referenced above.
This level of customer service is unacceptable and reflects poorly on the management and training of your staff. If this is the standard of service your store considers acceptable, you will not have to worry about me returning. I hope this matter is reviewed and addressed so other customers are not treated the same way.
KT
Kenneth Torres
Jun 7, 2026
4.0
Super convenient for all my grocery needs! The staff is always friendly and helpful, and I love their fresh produce selection. It's my go-to spot for quick shopping trips!
BA
Brooke A
May 28, 2026
3.0
I’m disappointed with the meat department at this Food Lion. On Sunday, May 24th, I purchased two of the Nature’s Promise New York Strip steaks, only to realize later that the packages were labeled “Sell By/Freeze By May 22.” The date was printed in very small text on the back, and the steaks were still being sold at full price with no markdown or manager’s special label.
I’ll admit that I should have checked the date more carefully before purchasing them, but it is the expectation that products on the shelf are being properly rotated and sold within their recommended sale window - or at least being labeled and marked-down if approaching the sell by date. Finding meat still being sold two days past the labeled date was frustrating and disappointing.
Unfortunately, this seems to be a consistent issue with the meat department. There is often a very limited selection of truly fresh meat available, and a large portion of the meat section is frequently labeled as “Manager’s Special,” which gives the impression that products are consistently nearing the end of their shelf life rather than being freshly stocked.
The chicken section is also frequently unpleasant, with leaking packages, leaving strong odors on hands after handling. It raises concerns about cleanliness, freshness, and overall quality control in the meat department.
AF
Adam Fox
Apr 6, 2026
5.0
Great shopping experience. Shop n Earn are great way to savings. Associates are courteous and helpful.
What are the operating hours for Food Lion in Ashland?
Food Lion in Ashland is open daily from 7:00 AM to 11:00 PM.
Where is Food Lion located in Ashland, VA?
Food Lion is located at 9541 Kings Charter Dr., King Charter Village Center, Ashland, VA 23005.
Does Food Lion offer any rewards or savings programs?
Yes, Food Lion offers a Shop & Earn Rewards Program to help you save on your groceries.
Is Food Lion accessible for individuals with disabilities?
Yes, Food Lion has wheelchair accessible entrances and parking to accommodate all customers.
What payment methods are accepted at Food Lion?
Food Lion accepts debit cards, mobile NFC payments, pay checks, and does not require cash only payment.
Does Food Lion sell organic and prepared foods?
Yes, Food Lion sells organic products as well as prepared foods.
Are there public restrooms available at Food Lion?
Yes, Food Lion has public restrooms available for customers.
What nearby dining options are available near Food Lion at King Charter Village Center?
Nearby dining options include Mi Jalisco Mexican Restaurant for authentic Mexican cuisine, China Star for Chinese food, and Mario's Italian Restaurant offering Italian dishes.
Can customers visit other services close to Food Lion for convenience?
Yes, customers can visit Coinme for currency exchange and ATMs, Western Union for money transfer services, and Ashcake Animal Clinic for pet care all located near Food Lion.
What entertainment or leisure options are nearby Food Lion?
Nearby leisure options include Innovation Dance for dance classes, The Spot Sports Bar and Grill for dining and drinks, and Redbox rental kiosks for movies and games.
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