We ordered the tomahawk steak, which costs $215, so we expected a high-quality meal and professional customer service.
Unfortunately, the steak was extremely salty—so salty that it was not safe or enjoyable to eat.
We spoke with the general manager, Jeff, to explain the issue. Instead of handling the situation professionally, he responded in an unpleasant and angry tone. He said, "We're going to replace it, okay?" and then walked away.
We asked how long the replacement would take. He replied, "We don't know." We then asked if it might be about 20 or 30 minutes, and he again responded, "We don't know," without offering any estimate or explanation.
While we appreciated the offer to replace the steak, we were disappointed by how the situation was handled. For a $215 tomahawk steak, we expected much better food quality, respectful communication, and customer service. Unfortunately, our experience fell far short of those expectations.