RW
Randy Watson
Sep 29, 2026
If I could give a ZERO.. you earned it. This is the worst ever run McDonalds business I've seen!
20 minutes TRAPPED in line to place an order. This is self-induced mayhem because you can't get your organization to function in any form that's closely repeatable. The only person capable of doing anything was the dude building hamburgers. I'll get to that in a second.
After the order was placed, 20 minutes to get up to the "pay here" window. It was 4 cars in 20 minutes, and I had to tell him what order I had. It's now 40 minutes of being trapped in line.. the car in front of me.. honked his horn repeatedly... finally, just drove away. Seriously, he paid, waited, all that and drove away. And as you can tell... almost another 20 minutes to get our order. Oh yeah, it was all sorts of wrong! Blue looking slurpy's, 4 of them handed to me. There's only 2 of us in the truck, told to keep them. What do I do with these? I know what I'd like to do with them! The guy making hamburgers had to walk over and correct our order, at the drive-thru window.
Our food is cold, we finally get the right drinks, and the 20 piece chicken nuggets... shouldn't have been an issue, except there's NO SAUCE! NO SAUCE to dip them in, and I'm already pissed off. Pull around, 2 dudes in the parking lot are about to fight.. over what? Crappy service!!
I'm not letting this get by easily. Park, go inside.. it's an absolute shit-show! No cashier, people are just standing there, nobody is helping anyone. There's no food coming out of the kitchen, the lady trying to place an order is holding a $20 bill asking if anyone wants to take her order or her money. Guy in front of me.. has someone else's food. Yes, another 20 MINUTES WASTED! But at least I'm laughing.. I'm laughing at your business and employees. Your supervisor or lack there-of and the horrible representation you allowed this to become!
Oh yeah, I rudely interrupted some employee going on break, by stepping in front of her.. asked if I could just get some Hot Mustard sauce for my nuggets. She smiled.
WE DONT HAVE ANY...
If you've ever wondered why the Evening News is often enjoyable to watch.. The News Now for Appomattox VA, feature story is most likely about someone driving there car through the lobby wanting some hot French fries... after all.. "it is a drive through, right"?
What is it about McDonald's and horrible service? The sign used to say "Billions and Billions of Hamburgers Served"... it was about customer service, you forgot that, actually you dont give a shit, and neither do your employees!