ES
Erin Sophiea
Jun 29, 2026
Greeted with rude, mumbled greeting at drive thru window. Unsure if she asked for a mobile code, an order or for me to wait a minute. Kindly asked her to repeat herself and she responded with another rude, mumbled statement. Unsure what she said, so I began ordering. I ordered a cheeseburger kids meal. She asked if I wanted a medium or large drink. I responded that I wanted a kid size drink as I asked for a kids meal, she rudely asked what to drink, to which I responded. Then I asked if they offered a six piece value meal. I’m baffled at the response that I got. I was informed that they only offer two value meals, either 2 cheeseburgers or a Big Mac. I responded by stating that they have a 10 piece nugget value meal, I would like to know if they offer it in a 6 piece, to which she stated there is no nugget value meal. She proceeded to rudely explain to me that a value meal comes with a drink and a fries. I asked for a minute, scanned the menu, noticed the 10 piece value meal was a number 7, so I politely asked what a number 7 value meal would be considered. To which she responded with, “medium or large,” in the most bothered tone. To which I responded, “medium, with a diet,” meaning a Diet Coke. She rudely responds with, “Diet what?!” I paused and she stated, again rudely, “Diet Coke or Diet Dr. Pepper.” “Coke,” was all I could muster with my disgust in her attitude. If a customer doesn’t realize you offer two diet options, simply/kindly ask, “Diet Coke or Diet Dr. Pepper.” Not, “Diet what?!” I mean, she works there and doesn’t know they have a nugget value meal, but the audacity of a customer to not know there are two diet soda options (sarcasm)! At this point, I’m beyond ready for this exchange to be over as I’m at the tail end of a road trip and I’m just trying to get some food. She then tells me if my order is correct on the screen, to pull around. Instead of a cheeseburger happy meal, she put in a value meal with two cheeseburgers. When I corrected her, she responded with, “Oh, I assumed…never mind just pull around and I’ll fix it,” in an irritated and inconvenient tone. I have very low expectations of customer service, especially in a drive thru, but this was next level. To add insult to injury, the food was cold and the fries were soggy and soaked with grease. At least my child ate his cheeseburger. Everything else went in the trash. And I wasn’t asked for my code. The very minimum I should get for that transaction is the points.