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McDonald's

2.9
(485 reviews)

Business Details

961 W 400 S, Springville, UT
84663, United States
(385) 685-5928
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
961 W 400 S, Springville, UT
84663, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Reviews

2.9
485 reviews
5 stars
142
4 stars
57
3 stars
60
2 stars
41
1 star
185
  • CL
    Cariann Lieske
    4 days ago
    2.0
    I ordered through drive thru a McCrispy sandwich and it only had bread chicken and pickles. NO mayo, lettuce or tomato. We also asked for sauces for our chicken nuggets and they were forgotten. I went in and asked for sauce and they would only give me two sauce packets and we ordered 3 - 10 piece nuggets. Let's just say this is a really dry lunch.
  • LN
    Laura Carolina Escobedo Nuñez
    Jun 30, 2026
    5.0
    What a good service this restaurant has! Compared to the others who are right here in the city, this is my favorite. I feel it’s the best thing in the area. Thank you for having the best restaurant.
  • RS
    Rilly Summer
    Jun 18, 2026
    1.0
    I've been to this location multiple times, and honestly, almost every visit has been a bad experience. The service is consistently slow, and the staff are immature, unprofessional, and sometimes just plain disrespectful. I understand that everyone has bad days, but when it's the same thing over and over again, it becomes a real problem. Even when the restaurant isn't busy, it takes way too long to get your order, and the attitude from some of the employees makes the experience even worse. Out of all the times I've been here, I can only think of one employee who actually seemed like they cared about doing their job and treating customers with respect. Everyone else acts like helping customers is an inconvenience. What makes this even more frustrating is that if you look at the reviews, it's clear I'm not the only one having these experiences. There are plenty of other people saying the same things about the poor service, long wait times, and unprofessional staff. This is honestly one of the worst McDonald's locations I've ever been to. Something needs to change, whether that's better training, better management, or both. I hope someone actually takes the time to read these reviews and make improvements because the current situation is unacceptable.
  • CA
    Caquita Awuada
    Jun 18, 2026
    1.0
    Made a pick up order, got there at exactly 10:30 just to discover I gotta be there before 10:30 and give them my code so they can start preparing it, What’s even the point in doing a pick up order if it’s not gonna be ready for you to pick up? Might as well just not have that option at all if it’s not gonna save you any time
  • CA
    Caroline Ainsworth
    Jun 6, 2026
    1.0
    It seemed like every employee at this location was either completely disengaged or had no idea what they were doing.I waited over 30 minutes for a mobile order, only to discover that I had to follow up myself before anyone bothered to hand it to me. No amount of apologies can make up for poor service, lack of communication, and obvious disorganization.What was most concerning was that even the manager appeared confused about what was going on. The entire operation felt chaotic from start to finish. Honestly, it seemed like the food would have been prepared faster if one of the customers had gone into the kitchen and made it themselves. McDonald’s isn’t rocket science, yet this location struggled with the most basic aspects of customer service and order management. I’ve had delays before, but this was on another level. This restaurant needs serious improvements in training, leadership, and overall accountability.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Springville, UT?

McDonald's in Springville, UT operates 24 hours a day, 7 days a week, including delivery and drive-thru services.

Does this McDonald's location offer drive-thru service?

Yes, the McDonald's in Springville offers a 24/7 drive-thru service.

Brand Certified Facts from McDonald's

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Certified July 05, 2026Yext Knowledge Graph
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