I wanted to share some honest feedback because I believe this is something the owner should be aware of. Walking into a restaurant and repeatedly hearing a manager, Ricardo, yelling at employees—and even potential employees—is extremely uncomfortable as a customer. There is a big difference between managing a team and publicly reprimanding people. When customers can hear employees being yelled at, it changes the entire atmosphere of the restaurant and makes people question whether this is a place they want to support or return to.
My suggestion to the owner would be to have a private conversation with Ricardo about leadership, communication, and professionalism. Managers set the tone for the entire restaurant, and employees should be corrected privately and respectfully whenever possible. Additional management or leadership training may also be helpful, particularly training focused on conflict resolution, coaching employees, giving constructive feedback, and handling stressful situations without raising your voice.
Employees and potential employees should leave an interaction feeling respected, even when they have made a mistake or need additional direction. A manager can be firm, hold people accountable, and maintain standards without humiliating or intimidating them in front of customers or coworkers. I hope the owner takes this feedback seriously because the behavior of management can have a direct impact on both employee morale and the customer experience. The restaurant may have a lot to offer, but strong leadership starts with how people are treated.
JS
Jerry Smith
Sep 24, 2026
Just left, and I’m not sure I’ll ever be back. After reading the reviews and seeing that so many of the 1-star reviews are from just the last few weeks, you would think management or the owner would step in and actually do something.
It took me 33 minutes to get ONE French dip sandwich. Just the sandwich. No meal, no drink, nada...
I stood at the register for about 7 minutes. Then Jose, the manager, came up to the register and didn’t acknowledge me or say anything. He started doing something on the register, and about 3 or 4 minutes later he finally just says, “What do you need?”
I’m like, “Excuse me?”
He looks at me and says, “What do you want?”
I’m like, okay... I’ll take a French dip. It took me three times repeating myself for him to understand what I wanted because his English was very limited.
After I ordered, I watched car after car after car go through the drive-thru while I was the ONLY person in the lobby. Just me, myself, and a ton of cars in the drive-thru.
Then I see the staff make a French dip, so I assumed it was mine. They made it and sat it down on the counter by their order screen, where I could see it but couldn’t grab it. Nobody said anything to me, nobody looked at me, nothing. So I thought maybe it wasn’t mine and it belonged to someone in the drive-thru.
ELEVEN MINUTES after it had been sitting there, Jose comes over, looks in the bag, looks at me, and finally brings it over to the customer counter.
I told him I didn’t want that one and wanted a new one because it had been sitting there. He tells me it’s “no big deal” because it was sitting on a metal warming counter.
I said I don’t care — it has been sitting there for over 12 minutes now. Why didn’t the employee just hand it to me when they finished making it?
So I said fine, I’ll just get my money back.
Jose refused to refund me and told me to leave.
I’m like, what?
I’m either getting a new French dip or my money back, but I’m not leaving empty-handed after I already paid.
Jose got really mad, came out from behind the counter, got in my face, and told me to leave again. I told him, “Not until I get my sandwich or my money back.”
He finally backed off and told the employees to remake it.
While they were making the new one, Jose was talking in Spanish to the other employees and calling me names and making insulting comments about me. What he apparently didn’t know is that I speak Spanish, so I understood what he was saying. Ironically, I understood his Spanish better than I understood his English.
But seriously, look at all the recent bad reviews. At this point, I don’t think another 1-star review is going to do anything to get this location back up to where it should be.
It’s always incredibly slow, communication at the counter is difficult, and customers shouldn’t have to switch languages just to place a basic food order.
I’m sure I’ll get one of the goofy corporate responses like, “That’s not how Arby’s should be,” or “We came for the meats, not the wait,” etc.
Whoever is responding to these reviews might be doing a great job responding, but unfortunately, there won’t be many customers left if people keep having experiences like this.
I was literally told to leave because I didn’t want a sandwich that had been sitting there for more than 12 minutes — after the whole experience took more than 33 minutes.
This will probably be my last time going to this location.