Dave & Buster's Salt Lake City

Reviews

• LL

  Logan

  3 days ago
  5.0
  The wait time and service was amazing! Our server Jas was a very kind lady and was extremely professional and nice, she was on top of our requests, and was frequent with checking in on us! 5 star for the service. Unfortunately though, my chicken sandwich was under seasoned and had too much sauce, but that was my only complaint. I would 100% recommend coming here if you want fun and good service! Another note about our server is she even took family photos for us without is even asking! Great service for sure.
• LB

  Lashawn Benns

  Oct 15, 2026
  5.0
  recently visited Dave & Buster’s and needed help with something. I have to say that Donovan, who I believe is the manager, and Jada went above and beyond to make sure I received the assistance I needed. Their level of customer service was truly exceptional, and I cannot express enough how much I appreciated the way they treated me. I came from California, where I grew up going to Dave & Buster’s. Unfortunately, the locations I was accustomed to were often so busy that the level of personalized customer service sometimes got lost in the crowd. My experience here in Utah, however, was a completely different story—in the best possible way! Donovan was absolutely phenomenal. From his genuine smile to his warm, welcoming personality, he made a lasting impression on me. His professionalism, attentiveness, and willingness to help made me feel heard, valued, and respected as a customer. There was nothing forced or rehearsed about his approach; his kindness and enthusiasm felt completely natural and sincere. You can tell when someone genuinely enjoys what they do, and Donovan radiates that kind of positive energy. He is an incredible asset to your team and a wonderful example of what outstanding leadership and customer service should look like. Jada also deserves recognition for the assistance she provided. She was helpful, attentive, and contributed to making my experience so positive. I truly appreciate both of them taking the time to help me and ensuring that I felt taken care of. It is employees like Donovan and Jada who can turn an ordinary visit into a memorable experience and leave customers feeling genuinely appreciated. Beyond the exceptional service, I absolutely loved the atmosphere of this location. The setting was inviting, the establishment was clean, and the overall environment felt welcoming and enjoyable. Everyone seemed happy, and the other guests looked relaxed and comfortable. I noticed myself feeling that same sense of ease. There is something special about walking into a place where the environment, cleanliness, staff, and overall energy all come together to create such a positive experience. Living in Utah, I have sometimes found that customer service can feel a little impersonal or forced. That was absolutely not the case here. The kindness I experienced from Donovan and Jada felt authentic, and that genuinely stood out to me. It is refreshing to encounter employees who treat people with respect, patience, and warmth. Their approach felt sincere, and it was clear that they cared about helping me rather than simply going through the motions. I sincerely hope management recognizes Donovan and Jada for the outstanding impression they made. Employees like them are the reason customers choose to return, recommend a business to others, and remain loyal to a brand. Donovan, in particular, deserves recognition for his wonderful personality, genuine smile, professionalism, and the way he represents Dave & Buster’s. His positive attitude and natural ability to make customers feel welcome are qualities that cannot be taught easily and should absolutely be celebrated. I will absolutely continue coming back to this location as long as this level of service and care continues. They have genuinely won me over! I love the atmosphere, the cleanliness, the welcoming environment, and, most importantly, the people who make this location special. My experience left me impressed, grateful, and excited to return. Dave & Buster’s, you have my heart! ❤️ Donovan and Jada are a huge part of the reason why. Thank you for having such wonderful people on your team and for reminding me what truly exceptional customer service looks like. Please recognize these two for the outstanding work they do, because they made a lasting impression on me, and I know their genuine care and positive attitudes are an incredible reflection of your business. However, the menu is different than what I’m used to in California. Please bring back blackened catfish fried.😊
• MO

  Mindy Olsen

  Oct 14, 2026
  1.0
  We visited your restaurant for the first time on Sunday, and unfortunately, what we hoped would be a great experience turned into a very disappointing one. We had a concert to attend at 2:00 PM, so we arrived around 12:20 PM and were seated. Our waiter came over, took our drink order, brought us water, and said he would be back. However, it was nearly 12:50 PM before he returned. Since we were starting to worry about the time, we explained BEFORE ordering that we had a concert at 2:00 PM and didn’t want to be late. He assured us it wouldn’t be a problem and that our food would only take about 20 minutes. Based on that reassurance, we went ahead and ordered four meals and an appetizer. When our appetizer arrived, we had no silverware or napkins. Since our waiter was nowhere to be found, we had to take them from another table. Around 1:20 PM, our food started arriving, but only three of our four meals were brought out. Once again, our waiter wasn’t the one delivering the food. When he finally came back to check on us, two of us had empty water glasses, and he simply asked if we needed anything else. We had to point out that we were still missing an entire meal! At that point, we told him that if the missing meal hadn’t even been started, not to worry about it because we were already running out of time. He disappeared for another five minutes before returning and telling us, “Oh, we just forgot it,” and bringing out the missing meal, which was cold. Our waters were never refilled, the service was extremely inattentive, and we ended up having to leave without even finishing our meals. I want to make it clear that we weren’t expecting special treatment or asking anyone to rush our food. We understand that restaurants get busy and things don’t always go as planned. All we expected was honest communication and basic, attentive service. Had we been told upfront that our food might take longer, we would have completely understood and made a different decision. Instead, we trusted the reassurance we were given, only to end up feeling rushed, frustrated, and disappointed. We spent nearly $100 on a meal we didn’t even get to fully enjoy. We were genuinely excited to try your restaurant for the first time, but unfortunately, the experience fell far short of our expectations. First impressions are important, and sadly, this one left us questioning whether we would ever return. Very disappointing!
• KF

  Katelynn Furgason

  Oct 13, 2026
  5.0
  We had a great experience at Dave & Buster’s! 🤤🤤The food was delicious, and our server, Jasmine, was amazing! She was so friendly, attentive, and made sure we had everything we needed throughout our visit. Her excellent customer service really made our experience even better. It’s always nice to have a server who goes above and beyond to make sure you have a great time. Thank you, Jasmine, for making our visit so enjoyable! We will definitely be back! 😊
• JD

  Jaime Decker

  Oct 11, 2026
  2.0
  Josh at the bar could not be more put out to do his job. My blood sugar was low and I asked for a soda and explained the situation. I waited my turn but was in a medical emergency and he went to take another table’s order before grabbing that for me. I don’t mind waiting and maybe he didn’t understand but when your bartender rolls his eyes at you because you are asking for help, not cool. Had to go to the restaurant side to get help. Will not go back.

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