Cold Food and Poor Drive Through Service
Extremely disappointing experience at Sonic. We ordered through the drive through, and there was no line. We were the only car in the drive through, with only a few customers at the outdoor order spots.
Despite that, our food sat on the counter for about 10 minutes before it was finally handed to us. By the time we got home, the food was cold. Even worse, the burger was not cooked properly and was completely raw in the middle.
There’s really no excuse for serving a raw burger, especially when the restaurant wasn’t busy. This was a terrible experience, and we won’t be back.
CC
Chloe Christensen
Sep 26, 2026
I waited in the drive thru for 15 minutes today with nobody els in the drive thru, I saw my food bag sitting on the counter at about 10 minutes and still didn’t get it for another 5 minutes. By the time I got my food it was cold and my drink was watery.
AS
Alyssa Stokes
Sep 17, 2026
Waited for my order for 20 minutes then they gave me a practically empty fry container and no sauce. Worst sonic. The one in West valley is the best
SV
Supersaiyn stealth bomber velociraptor
Sep 4, 2026
I sat at their drive-thru for about 15 minutes and nobody answered. On the few occasions I've been to this location, the service is consistently slow, or it seems like no one exists. If you want a place that actually responds, there's a McDonald's and Taco Bell across the street. Both of which respond within 10 to 15 seconds of you pulling up. Either get a proper staff, or close the location. There's a reason why at the time I'm writing this, you guys are a 3.2 star location. Your location being mediocre is truely showing.
MM
Marcial Monjarrez
Aug 19, 2026
I had one of the worst experiences just now. I ordered a chicken sandwich combo with fries and blue razz slush w/ nerds, 2 pretzels and a bag of ice. While in the drive through I was told that they couldn’t provide a bag of ice. So I requested a cup of ice instead. They proceeded to tell me that there was no ice, when further questioned they stated that they only had gas station ice and not pebbled. I was okay with that. I wanted in line for 20/25 mins. I got the sandwich, fries and an extra fry and shake for the delay. As I started pulling out, I realized i didn’t get any pretzels, no slush (blue shake instead) and no cup of ice. I had to park and go in to get this corrected. They were able to provide the remaining items. First the cup of ice was the classic pebbled ice … INTERESTING and second the fries were repulsive. What a waste of money and time. EXTREMELY UNSANITARY🤮 the fries ate disgusting and even had several hairs, we didn’t even attempt touching it. (No there’s no seasoning in the fries)
Updated: I made the mistake of going back on September 22nd 2026 at 7:28pm. Didn’t go back for food at all. I went for Ice of all things. Both employees were sitting and eating food when I ordered (that’s okay get your breaks and meal breaks when you can!) however my issue was that one of the employees working brought both of the ice bags to the front counter however she proceeded to just let them there without coming out to collect. It took for me to begin to go in for her to come out and collect payment and bring me my ice.
I have no idea what has happened over the last 6 months to this place but it has gone down the drain completely. You guys need better employees or better oversight