McDonald's

Reviews

• JS

  Jonny Sotelo

  1 day ago
  1.0
  I ordered a Carmel frappe through mobile order and show up to the drive through and the lady manager tells me the frappe machine is not working. Okay that’s fine unfortunately stuff like that happens I get it I ask for a refund or something of same value she proceeded to laugh and say she can’t do anything about it and told me to bad and to leave. I got upset and didn’t not leave another employee that was not the manager and a lot more respectful talked to me then proceeded give me 6$ cash I hope that it wasn’t his personal money. Will not be returning to this location.
• ST

  Steven Thompson

  Oct 4, 2026
  1.0
  I get off my shift at 6 A.M. this mcdonalds is close and on my way home. It's just unfortunate that thier posted hours are 5:30 but they won't honor that I tried to order on the app as I was leaving work at 6 and the says they are closed. This location is garbage and I don't know why anyone would choose it.
• JM

  JOSE DIONISIO BONILLO MANOSALVA

  Sep 19, 2026
  1.0
  This establishment is absolutely terrible. I waited more than an hour for a sandwich, and the staff couldn’t give me any answers. All they kept saying was that they didn’t know what was going on. It’s incredibly disappointing to waste so much time at a restaurant that calls itself a fast-food restaurant. The service here is simply unacceptable. What a disappointment this McDonald’s is! I will never come back to this location, and I will never spend my money there again. I do not recommend visiting this establishment.
• HH

  Hayden Hoss

  Sep 18, 2026
  1.0
  Absolute garbage service. Ordering from this specific McDonald's location on DoorDash is a complete gamble where the customer always loses. How do you manage to seal a delivery bag while completely forgetting entire meals, every single drink, and every requested sauce? Eating dry nuggets, stale fries and an incorrect burger with zero requested condiments is depressing enough, but paying full price to receive only half of an order is flat-out theft. The staff clearly packs these orders blindfolded and the manager is just as complicit cause it happens without fail EVERY SINGLE TIME. If you want to pay premium delivery prices just to starve while staring at a bag of missing items, this is the place for you. Zero stars.
• MH

  Mark Hokanson

  Sep 14, 2026
  1.0
  Note how McDonald's Auto replies with the same careless, robotic "use this link" response for every negative review. It seems even the corporate level doesn't particularly care that this particular McDonald's is particularly bad. Shame on you McDonald's. I can describe this McDonald's most succinctly in two ways: 1) the closest McDonald's to me, and 2) by far the most consistently BAD McDonald's I've ever been to. We drive halfway across Orem to go to a different McDonald's because: -The staff overtly hate their jobs, and in turn, their customers. I've repeatedly had my requests for something as simple as just getting my order right with utter contempt and indifference. When I asked for a manager, they said there was none. When I came back the next day, the manager on shift was likewise nonplussed, did nothing about the mistakes or the previously shift's indifference beyond saying "no, I doubt that's what happened," and then refused to provide the name or contact information for the franchise owner and refused to speak with me or even look at me until I left. -Genuinely, with zero exaggeration or hyperbole, they get even small, basic orders wrong more often than they get it right...to the point that it has to be at least partly or occasionally intentional. If you dare check the order yourself in front of them, be prepared to be met with hostility. We've lived next to this McDonald's since it was first built, and over the past 2 years they've gotten our order right about 15% of the time. We love McDonald's. So having the one that is closests to us be so bad, and so hostile frankly just sucks. Sadly it doesn't seem to be a phase. Every time we've given this spot a second chance, or when we feel lazy and don't want to Drive to the other location on Center street, this spot is still consistently B.A.D., and has been that way for at least a year and a half, if not more. If anything, it's gotten worse. The latest incorrect order and hostile customer service experience was the last straw. We've written this spot off, and we hate that it's come to that.