SP
SHALMA “SHAL” PARVEEN
Sep 27, 2026
I ordered goat biryani from Ganesh this afternoon, but what I received was not biryani at all. The rice was overcooked, there were very few pieces of meat, and it appeared to be mostly plain basmati rice.
Instead of immediately posting a negative review, I called the restaurant to explain the issue and give them an opportunity to address it. Shockingly, the person on the phone admitted that they had run out of biryani, so they mixed plain white basmati rice with the small amount of biryani they had left and sent it to me anyway.
He also said that they sometimes do this when an item is out of stock—as if customers are simply expected to accept and eat whatever they decide to send. When I questioned this, he arrogantly responded, “Yes, we mixed it. It’s already done. What do you want us to do now?”
If the biryani was unavailable, they should have informed me, canceled the order, or offered a replacement. They should not have knowingly sent a different dish while charging me for biryani.
There was no apology, concern, or attempt to resolve the issue. While I was still speaking, he knowingly disconnected the call in the middle of our conversation.
Please be aware when ordering online from this restaurant. You may not receive the food you actually ordered, and if you call them about an issue, they may respond arrogantly, disconnect the call, and fail to address your concerns properly.