Pizza Hut

Reviews

• DL

  Dalila Lopez

  2 days ago
  1.0
  This is by far the worst Pizza Hut location I’ve dealt with. Unfortunately, it’s the closest one to me, but this is the third and definitely the last time I will order from this location. The first time, I placed my order at 4:00 PM for pickup at 6:00 PM, and I still had to wait another 40 minutes inside the restaurant before they gave me my pizza. The second time, the same thing happened. I was told it was because it was the employee’s first day, so I tried to be understanding. This time, I ordered delivery and was told it would arrive within 25–35 minutes. It has now been over an hour, and my order still hasn’t arrived—even though I’m only about 3 minutes away from the store. Three bad experiences are enough. I will not be ordering from this location again. Definitely the worst Pizza Hut location I’ve experienced.
• MM

  MaRanda

  2 days ago
  1.0
  Food is alright. Love the throw back menu but the service is horrible and the staff is always so negative. Also, why have a drive up window if it is such an inconvenience?
• JS

  Jacob Stevens

  Aug 7, 2026
  2.0
  I have been to this location multiple times, and I have always enjoyed the food. The customer service is also great for the most part. However, there have been two occasions where I’ve experienced extremely poor behavior from one employee. On both occasions, a shorter Hispanic woman has had a very negative attitude toward other employees and customers. Most recently, about a week and a half ago, I witnessed a newer employee who clearly wasn’t familiar with everything yet ask for help. Instead of being helped, she was yelled at and told, “Do not help her,” when another employee tried to assist her. The newer employee apologized and explained that she was still new and learning. I understand that mistakes happen, especially when someone is new, but I don’t think employees should be treated that way, especially in front of customers. This is just the most recent incident, as I have witnessed similar behavior from this employee before. Aside from these experiences, I’ve always enjoyed this location and have been coming here since I moved to Eagle Mountain. The food is great, and the location is otherwise wonderful. I just hope management can address how employees are being treated, because it definitely affects the atmosphere and customer experience.
• CB

  Colton Brinkerhoff

  Aug 4, 2026
  5.0
  Jaiden, Talia, Madi. They were so polite and made me feel like home, they had great customer service
• CB

  Carly Blake

  Jul 23, 2026
  1.0
  I had the worst experience tonight. My little girls have been reading and saving their BookIt coupons for a free personal pizza. We planned a date night to go in get their pizzas and play games and get me a gluten free pizza. I went in around 5:30pm and the girl had dark hair who helped me told me she wouldn’t use my coupon in store and I could place an order online. I was standing at her counter and I showed her the code listed where it says in store or in app. I explained I don’t have the app and had 2 % battery. She told me to use a browser then and walked away. I ended up leaving with two upset little girls. This was absolutely horrible customer service and she was so rude and it completely seemed like she plain and simple just didn’t want to type the code in the computer. Not sure I will be able to go again after this experience.