Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
8:45 PM. I don’t know who you are, brother, but kudos to you.
I ordered my food and was told to pull around and wait at the front. Well over 15 minutes later, I’m still sitting here with nothing better to do, watching you clean the kids’ play place on the second floor.
And I’ve got to say, the attention to detail and the sheer amount of elbow grease you’re putting into those floors is impressive. You’re not just going through the motions. You’re actually putting in the work to make that place clean.
Honestly, if I knew you were the one who cleaned it, I’d dump my food on the floor and still eat it. 😂
Keep up the good work, brother. Somebody noticed, and I respect the hell out of the work you’re putting in.
JH
Jason Hampton
Oct 4, 2026
1.0
This location doesn’t even deserve the 2.6 star rating it has!!!! Almost everything here was bad I don’t even know where to start. Lady that was taking our order at the drive through kept asking the same question over and over like she wasn’t paying attention. Got asked if order was correct on the screen, told her there wasn’t one on the screen. She said to pull forward. We got to the first window and the guy there was super nice and friendly. Repeated the order, almost the entire order was incorrect. Combos were wrong, diet dr.pepper for almost every drink. He started fixing the order then a lady came up (I’m assuming manager or lead in a black sweater with her name stitched on it) was trying to help. We got the order fixed so we thought. Pulled forward and looked at the receipt and still was missing the combo not just the chicken nuggets and drink. Second window, went to hand me drinks and they were diet dr.pepper. Told her they were wrong and started filling up the correct drinks. She accidentally dropped a drink then started to become visibly upset that I was making sure the order was correct. We got the kids meals, both were supposed to be extra fries but they came with apple slices. Got the next couple bags, one burger was supposed to have no ketchup and it had ketchup, looked for our sauces and we had no sauces in the bag. I asked the lady at the window for the ranch and the mighty hot sauce. She hands me only ranch and goes to close the window. I asked again for the mighty hot sauce for the spicy nuggets and she goes to look for it. At this point the “manager” comes over super irritated and is like what is going on it’s the same car!!! Then the lady comes back and says we’re out of the hot sauce, so I asked for hot mustard. She closes the window again. I waited because we still didn’t have our straws for the drinks. She opens the window again I asked for straws. She angrily grabs a handful and just shoves them out the window and closes the window again. This entire process took over 30 minutes. It was extremely frustrating but not uncommon for this location. I really don’t understand what is so difficult about taking an order, entering it correctly and having some customer service skills without the crappy attitude, especially the lead or manager in the back. It took that long and still got cold/old looking chicken nuggets and 3/4 filled up drinks. Just go anywhere else but here
MS
Maylin Shaw
Oct 4, 2026
1.0
Omg they SUCK, I was literally the ONLY person there. They couldn't get any of my order right, AND I corrected them more then once. TERRIBLE SERVICE
PF
Paige Flinton
Oct 2, 2026
1.0
We had three orders as a group they messed up every single one, one was a 6 piece nugget we got two out of the 6 they were also cold, the next order was a mango smoothie and apple pie the smoothie came out as a strawberry banana and it was dripping every where! The next was a strawberry shake and strawberry smoothie we got the shake which wasn’t mixed at all and the strawberry banana smoothie came out as a small and was supposed to be a medium. Over all pretty bad!
CM
Colton Michel
Sep 15, 2026
1.0
I was given a notification my order was ready and sat waiting in curbside pickup for 45 minutes, was told i would get a full refund and it never happened. the manager was extremely disrespectful and i had received 0 help from any employees. this place is an absolute joke and i do not recommend it. go to any other location. because on top of having terrible service they are disrespectful, rude, and have no sense of manners. 0/10 do not recommend this location and corporate needs to step in and fix things.
What are the regular dining hours for this McDonald's location?
This McDonald's is open from 6:00 AM to 11:00 PM every day of the week.
When is the delivery service available at this McDonald's?
Delivery is available from 5:00 AM to 11:39 PM Monday through Thursday and Sunday, and until 12:39 AM on Friday and Saturday.
What are the drive-thru hours at this restaurant?
The drive-thru is open daily from 5:00 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
How can I order food from this McDonald's online?
You can order online at https://mcdonalds.order.online/business/-5579 or through the McDonald's App available on the Apple App Store and Google Play Store.
Does this McDonald's location offer a drive-thru service?
Yes, this McDonald's features a drive-thru for convenient service.
What rewards program does this McDonald's offer?
They offer MyMcDonald's Rewards, allowing customers to earn points for free food. More information is available at https://www.mcdonalds.com/us/en-us/mymcdonalds.html.
What nearby places can I visit before or after dining at McDonald's on East Pony Express Parkway?
You can visit places like Alpine Credit Union for banking needs, Swig for beverages, or Quick Quack Car Wash if your car needs cleaning.
Are there any healthcare services near this McDonald's location?
Yes, nearby you’ll find several urgent care providers like Revere Health Family Medicine & Urgent Care and individual practitioners such as Paula Barney, NP, and Stacie Jones, PA-C.
If I want to get some beauty or spa services near McDonald's, where can I go?
Nearby beauty and spa options include Brows By Mercedes, Honey Rae Aesthetics (a medical spa), and Serenity Studios.
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