Chipotle Mexican Grill

Reviews

• KR

  Katharine Rupp

  3 days ago
  1.0
  Pick up order was ready 20 minutes after the scheduled pick up time. Order was missing the drink and chips. Quesadilla had no cheese or steak inside, was literally just a tortilla. Extremely disappointing and definitely will not be returning.
• JB

  Jim Bradbury

  May 10, 2026
  5.0
  Good chips and queso
• JP

  johnnathan paz

  Apr 30, 2026
  5.0
  The best chipotle there is Excellent hospitality
• MH

  mike Herburg

  Apr 28, 2026
  2.0
  Horrible customer service, walk in to order nobody on the line.Even spoke english
• TT

  Travis

  Apr 14, 2026
  1.0
  I don’t give one-star reviews lightly. In fact, I usually try to give businesses the benefit of the doubt, but this experience at Chipotle Mexican Grill was disappointing across the board. I know my reviews can come across as holding a high standard, but I don’t think expecting decent service, consistent food, and a basic level of professionalism especially from a national franchise is asking too much. In a world full of participation trophies, there are still customers who value quality and accountability. I arrived around 10:50 AM to order food for just two people ahead of an 11:30 lunch meeting. Despite multiple employees clearly seeing me, I stood there for over 10 minutes without anyone stepping up to help. It felt like I was being intentionally ignored. When I was finally acknowledged, communication was a challenge. The staff appeared confused by standard menu items listed on Chipotle’s own website, and there was a noticeable disconnect in understanding the order. I even switched to Spanish to try and help move things along, which seemed to catch them off guard but didn’t resolve the confusion. On top of that, the pricing didn’t match what’s advertised, and I was being charged more than expected. The overall experience felt unprofessional and frustrating. Unfortunately, the food didn’t make up for it, it was underwhelming, and we ended up throwing a good portion of it away. There are plenty of other dining options in the area that provide a much better experience. I genuinely want businesses to succeed, but that requires consistency, service, and respect for the customer, none of which I experienced here. Do yourself a favor and go somewhere else.

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