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McDonald's

2.8
(2,333 reviews)

Business Details

415 S Highway 78, Wylie, TX
75098, United States
(972) 442-5865
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
415 S Highway 78, Wylie, TX
75098, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 415 S Highway 78 in Wylie, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

2.8
2,333 reviews
5 stars
619
4 stars
343
3 stars
295
2 stars
206
1 star
870
  • JJ
    Jason A Jackson
    Aug 23, 2026
    1.0
    Don’t go to this McDonald’s…it will be faster to go down the street a little further and order there then here. Every time we are sent to park and wait another 15-20 min once you get through the line…they are never organized, and don’t communicate with each other.
  • AS
    Andy Stroud
    Aug 22, 2026
    1.0
    Do not go here. Go to another McDonald's... If you dont mind waiting over 30 minutes for an order made in person then you found the right place. Twice have I had to wait half an hour for a simple order.. should have realized after the first time that this mcdonalds is the worst at their customer service
  • DB
    Denise Bynum
    Aug 20, 2026
    1.0
    This location has the most horrible service ever. I tried calling back to the location cause they didn’t give me my condiments I requested for my coffee. I asked the cashier to hand it to me because I felt it wouldn’t be in my bag. As I expected nothing no spoon. I wasn’t expecting to drink bland black coffee. This is the only location in Wylie they need new management and staff with better customer service experience and training
  • AB
    Aaron Busch
    Aug 16, 2026
    2.0
    Came here for a mobile order pickup. We watched 4 other people (that we could see) come and go while we waited for 20 mins. Finally went IN and it took 5 minutes just to get someone to address us. No apology either. I would have expected some sort of compensation but it was just “yeah here’s your order. we were waiting on fries”. I get things get hung up from time to time but it should be an easy “here’s an extra 5 nuggets for your wait” and an apology sort of fix.
  • EE
    esosa??
    Aug 9, 2026
    1.0
    I went through the drive-thru and my order got mixed up with someone else’s. I was charged for their order instead of mine. I came back in to ask for a refund for a strawberry watermelon refresher. I had the exact time and proof in my app, but didn’t get a paper receipt and the employee didn’t tell me what I was actually charged for. I spoke with an employee named Crystal Alanso. From the moment she started talking to me she was yelling with attitude, and everyone in the restaurant could hear. I stayed calm and just asked if she could look up the order by time/amount since I didn’t have a receipt. She said they keep records from 4 AM but “couldn’t find it,” then with an attitude said she’d “double check.” When I asked to also get my rewards points back since I used points on the order, that’s when it got worse. She told me I’d have to contact HR for that. While I was doing that on my phone she got upset that I needed a second to verify, and said I was “doing too much” and “being rude” and “going back-and-forth.” Then she threatened to ban me and said I wouldn’t be served anymore. I have never raised my voice. She was the one yelling the whole time. I used to work at McDonald’s at 16-17 so I understand basic procedures, but I’m not a manager. This could’ve been a simple refund. She never apologized, never took accountability, and never offered to actually help. She just wanted to argue. This is not the first time I’ve experienced her being rude and yelling she talked that way when I worked there too. A simple mix-up turned into being yelled at and threatened with a ban. McDonald’s can do better. The staff should be trained to de-escalate, not make customers feel unwelcome over a $5 refund.

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours a day, 7 days a week, including holidays.

Does this McDonald's offer drive-through service?

Yes, this location operates its drive-through service 24/7.

Brand Certified Facts from McDonald's

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Certified August 30, 2026Yext Knowledge Graph
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