Sonic Drive-In

Reviews

• KS

  Kadejah Swain

  Aug 10, 2026
  1.0
  Went through the drive-thru looking forward to getting a couple of slushies only for them to charge me for the slushies and then after charging me they informed me the slushie machine was broken. Which was fine, I was willing to settle for refreshers but to my disappointment they were poorly made and tasteless, basically La Croix but made with regular water.
• CG

  Catt Guglielmo

  Aug 5, 2026
  4.0
  My onion rings tasted alittle like it was cooked in fish oil. But my hamburger and pop chicken was good
• CR

  Caleb R

  Jul 30, 2026
  1.0
  Gave me less sauce than what I ordered on the app. Told them, then they charged me for extra sauce. Young lady taking my order was rude. Seems like this place is just ran by unexperienced, unprofessional, and incompetent workers And I got .5 a mozzarella stick. DON’T RECOMMEND!!!
• KD

  kinsley davis

  Jul 7, 2026
  1.0
  This is by far the worst Sonic I’ve ever been to. Every single time I come here, it takes 25–30 minutes just to get my order, even when it doesn’t seem that busy. On top of that, I pay extra for sweet cream in my drink, and more often than not, they don’t even put it in. It’s frustrating to pay for something you don’t receive, especially after such a long wait. I’ve given this location multiple chances, but the service has been consistently disappointing. I won’t be coming back. If you’re looking for a good Sonic in Tyler, I’d recommend the location by Caldwell Zoo instead. They’re fast, friendly, and actually make your order correctly.
• BC

  Briana Crawford

  Jul 5, 2026
  2.0
  I’ve never had an issue with this Sonic before, which is why this was so frustrating. Tonight, after we got our food, my husband politely asked the woman at the drive-thru window for a marinara sauce. She handed it to him, then slammed the window so hard it bounced back open and screamed, “GOODNIGHT,” in the rudest tone. We were nothing but polite and were literally just asking for a sauce. There was no reason to treat us like that. I’ve already submitted a complaint to Sonic because I expect management to address it. I like this location and that’s why I keep coming back, but this kind of customer service isn’t okay.