Sonic Drive-In

Reviews

• CC

  Cindy Chappell

  6 days ago
  1.0
  The last encounter was on 8/10/2026. I went to Sonic in Tyler, Texas, on Old Jacksonville Road in the morning. I am a loyal customer who goes to this Sonic every morning and afternoon for tea. I mistakenly ordered a medium tea, which I did once before last week. I think I said large last week, but when I got to the window, the lady waiting on me was pleasant as always. When she started to hand me the medium, I said, 'May I please have a large?' I then said, 'I think I said large. I may have been mistaken,' the lady waiting on me said, 'No problem.' A lady behind her said, 'You said medium,' and we made a medium in a harsh tone. So I then asked, 'May I exchange it to large?' and she grumbled something, and the lady at the window made a large, and I paid the difference. I was shocked; I had no idea who the harsh lady was. Then on 8/10, I was going to get tea again in am and I guess I did the same thing. Upon coming to the window, I did not comment on the size. I was ok with taking the smaller tea. The lady waiting on me said, 'Did you want a large?' As I was telling her 'yes' and 'sorry,' the same lady who was so harsh last week came to the window and said, 'I am the manager, and we can't keep doing this when you say order wrong. You will have to take what you said. We can’t keep exchanging it. .' She was extremely short and angry. I was shocked. I told her this was my second time to do this. The other lady handed me a large after I paid for what I had and left. I am so shocked by the manager's tone and anger about a drink. It was just tea. I would really appreciate your feedback on this issue. I did fill out a form, but I apologize I do not have the receipt for the order number. It was before 9 am.
• CK

  Christine Kerr

  Aug 7, 2026
  5.0
  I just bought breakfast from the sweetest person named Evelyn. She made my day better and the food was great, too. Thank you!
• MM

  meadow

  Jul 21, 2026
  1.0
  i don’t know what was going on today because i’ve been to this location plenty of times and had no problems until today. placed an order for two drinks online for quicker pickup which i always do. waited over thirty minutes when location was barely even busy. should’ve just left.
• AB

  Alicia Berry

  Jul 16, 2026
  1.0
  A friend of mine ordered a footlong chili cheese coney and found a piece of a corny dog stick inside!! PLEASE check your food, especially, your kids foods before they begin eating!! This could have definitely caused harm.
• JJ

  JP

  Jul 12, 2026
  2.0
  Their combos are not numbered on the online menu making it difficult to go get food for my family