Roy Hutchins is a Texas BBQ Legend, opening Hutchins BBQ in 1978. Today, Roy is still very involved as the founder and royalty owner of all Hutchins BBQ brands. Hutchins BBQ over the years has received many awards including the world-famous Texas Monthly Top 50 BBQ list, which Hutchins has received 3 times. So when it comes to Texas craft barbecue Roy Hutchins is a true legend and the master of craft BBQ.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.