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McDonald's

3.6
(738 reviews)

Business Details

11355 FM 2920, Tomball, TX
77375, United States
(832) 234-4222
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11355 FM 2920, Tomball, TX
77375, United States

Hours

Monday6:00 AM - 11:00 PM
Tuesday6:00 AM - 11:00 PM
Wednesday6:00 AM - 11:00 PM
Thursday6:00 AM - 11:00 PM
Friday6:00 AM - 11:00 PM
Saturday6:00 AM - 11:00 PM
Sunday6:00 AM - 12:00 AM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 11355 FM 2920 in Tomball, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.6
738 reviews
5 stars
324
4 stars
135
3 stars
105
2 stars
44
1 star
130
  • JN
    Joy Norwood
    2 days ago
    1.0
    Formal Consumer Complaint – McDonald’s Promotional Coupon Book and Customer Service Experience I purchased a McDonald’s promotional coupon book for $2, containing approximately 16 coupons offering free food and beverage items. On November 5, 2026, at approximately 10:15 AM, I attempted to redeem one of the coupons for a free chocolate milk at the McDonald’s located near the intersection of Highway 2920 and Highway 2978 in Tomball, Texas. The restaurant refused to honor the coupon, explaining that the promotion was intended for children and that a child had to be physically present in my vehicle. My concern is that this restriction is nowhere disclosed in the coupon’s printed terms and conditions. The back of the coupon specifically identifies the redemption limitations, including participating U.S. locations, one coupon per person per visit, restrictions on combining offers, and exclusions for mobile ordering and delivery. However, there is no requirement stating that a child must accompany the customer to redeem the offer. I purchased this coupon book based on the promotional offers and the written redemption conditions provided to consumers. Had I known that McDonald’s intended to impose an additional eligibility requirement based on whether a child was present, I would not have purchased it. In addition to the undisclosed restriction, I was extremely disappointed by the customer service I received. The manager I spoke with was named Stephanie. She was rude, dismissive, and appeared more interested in getting me to leave the drive-through than addressing my concern. I am a regular customer at this location and visit almost every morning. My interactions are generally straightforward: I politely place my order, receive my items, and leave. I have never expected special treatment, only ordinary courtesy and fair treatment as a paying customer. I was particularly disappointed that a simple question about a coupon I had purchased was met with such an unprofessional response. I consider this an undisclosed restriction that materially changes the terms of the promotion. Customers should not have to discover additional eligibility requirements after purchasing promotional materials. I have photographs of both sides of the coupon showing the actual printed terms and conditions available to support this complaint. My concern extends beyond the $2 purchase or the cost of a chocolate milk. It is about transparency, honest advertising, fair business practices, and consumers receiving the promotional benefits they paid for under the conditions actually disclosed to them. I believe customers deserve to know all eligibility requirements before spending money on promotional products. Furthermore, customers deserve to be treated respectfully when raising legitimate concerns. I am requesting that this matter be formally reviewed and appropriately addressed.
  • YS
    Yoniab Sapp
    Oct 18, 2026
    1.0
    Sunday October 18,2026 (4:25pm) Absolutely HORRIBLE customer service! The manager’s behavior was completely unacceptable and unprofessional. The way I was treated was ridiculous, and to make matters worse, the manager stood there talking about me as if I wasn’t even present. That is beyond disrespectful and shows a complete lack of professionalism and basic customer service skills. A manager should be setting a positive example, resolving concerns, and treating customers with respect—not making them feel uncomfortable, disrespected, or belittled. Honestly, management needs to take a serious look at who they have representing their business. If this is how a manager treats customers, they have no business being in that position. I have never been so disappointed with the way a situation was handled. This experience was absolutely unacceptable, and I would not recommend this place based on the treatment I received. Customers deserve respect, professionalism, and basic courtesy, and unfortunately, none of that was shown here.
  • JW
    Jordan Williams
    Sep 22, 2026
    2.0
    Today my husband and I tried to get chicken nuggets and a burger. When we got home (10 minutes later) the nuggets were rock hard and inedible. So, we went back to get them replaced. They proceed to take 30 to 45 minutes to make new ones instead of "reheating yesterday's batch". Im more upset that we were served day old nuggets. Please be aware these aren't fresh, the nuggets we got were from the previous day per the employee who took the order. Makes me question how old everything else is they are serving customers.
  • CC
    Carlos eduardo Lopez coronel
    Sep 3, 2026
    1.0
    Muy mal servicio en esta tienda, los empleados usando los teléfonos delante de los manager, y no les importa los clientes. Más de 5 minutos esperando y nadie me atendió, solo miraban, unos no hacían nada, pero no les importa los clientes en esta tienda
  • DR
    Drew Rankin
    Aug 15, 2026
    1.0
    mcdonalds is bs nowadays. i hate the kiosk ordering and the food is expensive

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's in Tomball, TX?

McDonald's in Tomball, TX is open daily from 6:00 AM to 11:00 PM, except Sunday when it stays open until midnight.

When is McDonald's delivery service available throughout the week?

Delivery is available Monday through Thursday and Sunday from 6:00 AM to 10:45 PM, and Friday and Saturday from 6:00 AM to 11:45 PM.

Brand Certified Facts from McDonald's

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Certified November 01, 2026Yext Knowledge Graph
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