The store itself is great, I have been shopping at this location since it opened, but I had a very disappointing experience with the dark-haired woman (long hair) working in the floral department on 8/1/26 around 4:30/5:00 p.m.
I recently injured my knee in a car accident, so I was using my shopping cart to help me walk. I left my cart tucked just around the corner in the floral department while I quickly used the restroom. When I returned, my cart had been moved, so I had to hobble over to retrieve it.
I was shopping for 24 small centerpieces for an event, and while I was looking at the mini roses, this employee pushed my cart several feet away from me again. I told her, "That's mine," and she replied, "Well, I had to move it out of my way because I'm walking back and forth here."
From my perspective, the cart was not blocking her workspace. What disappointed me most was her attitude. There was no apology or offer to bring the cart back after I explained it was mine. Instead, I had to walk over and retrieve it again on my injured knee.
The interaction completely changed my impression of the floral department. Because of that experience, I chose to buy my centerpieces at Kroger instead. It's unfortunate, because I otherwise like this HEB, but this interaction left me feeling unwelcome and unlikely to purchase flowers there again.